Remote Linux Desktop & Devices Support Engineer

Canonical; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading open-source technology firm is seeking a Linux Engineer/Administrator to provide outstanding technical support for customers using Ubuntu. This remote role involves investigating issues, resolving customer problems, and ensuring high satisfaction in compliance with Service Level Agreements. The ideal candidate should possess strong Linux troubleshooting skills and excellent communication abilities, with a degree in a technical field. Enjoy a flexible work environment and opportunities for professional growth.

Benefits

Personal learning and development budget

Annual compensation review

Maternity and paternity leave

Travel opportunities to meet colleagues

Qualifications

• Exceptional academic track record from both high school and university.
• Ability to navigate effectively stack traces and logs.
• Extensive customer support experience is key.

Responsibilities

• Investigate and resolve complex customer issues.
• Ensure each support case is handled according to Service Level Agreement.
• Engage directly with customers to resolve their issues.

Skills

Linux troubleshooting

Excellent communication

Customer support

Programming fundamentals

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Job description

A leading open-source technology firm is seeking a Linux Engineer/Administrator to provide outstanding technical support for customers using Ubuntu. This remote role involves investigating issues, resolving customer problems, and ensuring high satisfaction in compliance with Service Level Agreements. The ideal candidate should possess strong Linux troubleshooting skills and excellent communication abilities, with a degree in a technical field. Enjoy a flexible work environment and opportunities for professional growth.