Remote Graduate Customer Success Manager — Open Source Impact

Canonical; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading tech firm is seeking a Customer Success Manager to support customers and enhance their experience with products like Ubuntu. The role requires strong empathy, customer-facing experience, and a passion for technology, particularly Ubuntu. Responsibilities include driving campaigns, onboarding customers, and collaborating with other teams for success. The position is remote, with opportunities for personal development and a performance-driven bonus structure. Join a firm dedicated to open-source innovation and global teamwork.

Benefits

Personal learning and development budget of USD 2,000

Annual compensation review

Maternity and paternity leave

Travel opportunities to meet colleagues

Employee Assistance Programme

Qualifications

• Customer-facing experience required.
• Empathetic individual with a drive to help.
• Passion for technology and infrastructure, especially Ubuntu.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers.

Skills

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organisational skills

Team player

Job description

A leading tech firm is seeking a Customer Success Manager to support customers and enhance their experience with products like Ubuntu. The role requires strong empathy, customer-facing experience, and a passion for technology, particularly Ubuntu. Responsibilities include driving campaigns, onboarding customers, and collaborating with other teams for success. The position is remote, with opportunities for personal development and a performance-driven bonus structure. Join a firm dedicated to open-source innovation and global teamwork.