Remote Genesys Cloud CX Integrations Engineer

Miratech; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A global IT services company in Toronto is looking for a Genesys Cloud CX Integration Engineer. This role involves designing and implementing integrations between Genesys Cloud CX and various CRM systems, ensuring data exchange, stability, and performance. Candidates should have proven experience with Genesys Cloud CX, strong knowledge of REST APIs, and the ability to work in a collaborative environment. The company offers competitive compensation, benefits, and a flexible work-from-anywhere culture.

Benefits

Competitive pay and benefits

Flexible work-from-anywhere culture

Professional development opportunities

Qualifications

• Proven experience integrating Genesys Cloud CX with Salesforce or Microsoft Dynamics 365.
• Strong experience with REST APIs, JSON, OAuth, and webhooks.
• Hands-on experience with middleware/integration tools.

Responsibilities

• Design and implement integration flows between Genesys Cloud CX and CRMs.
• Configure and optimize CRM integrations and data synchronization.
• Develop and maintain middleware components for integration.

Skills

Integrating Genesys Cloud CX with Salesforce or Microsoft Dynamics 365

REST APIs

Data flows and customer engagement automation

AWS or Azure environments

Troubleshooting and debugging skills

Tools

MuleSoft

Azure Logic Apps

Python

PowerShell

Node.js

Job description

A global IT services company in Toronto is looking for a Genesys Cloud CX Integration Engineer. This role involves designing and implementing integrations between Genesys Cloud CX and various CRM systems, ensuring data exchange, stability, and performance. Candidates should have proven experience with Genesys Cloud CX, strong knowledge of REST APIs, and the ability to work in a collaborative environment. The company offers competitive compensation, benefits, and a flexible work-from-anywhere culture.