Remote Enterprise SaaS Support Engineer & Onboarding

Enboarder; Remote; CAD 60,000 - 80,000; Full time

Job summary

A growing SaaS company is looking for an experienced Customer Engineer in Canada to serve as the main technical point of contact for enterprise customers. This role involves defining project milestones, handling customer issues, and providing training. Candidates should have relevant experience in project management and proficiency in web technologies. Benefits include competitive salary, unlimited vacation, and a flexible working environment, encouraging a culture of diversity and excellence.

Benefits

Competitive salary

Work from anywhere

Unlimited vacation policy

Full medical coverage

Wellness spending allowance

Employee stock option plan

Qualifications

• 2+ years of experience in project management, implementation, customer success, or customer support.
• Knowledge of web technologies like HTML, CSS, and JavaScript.
• Experience in SaaS environments.

Responsibilities

• Develop and maintain project plans outlining key milestones.
• Serve as main technical contact for customers.
• Handle and triage customer cases efficiently.

Skills

Detail-oriented

Strong analytical skills

Project management

Strong communication skills

Education

Post-secondary education

Tools

Google Workspace

Salesforce

Project Management Software

Job description

A growing SaaS company is looking for an experienced Customer Engineer in Canada to serve as the main technical point of contact for enterprise customers. This role involves defining project milestones, handling customer issues, and providing training. Candidates should have relevant experience in project management and proficiency in web technologies. Benefits include competitive salary, unlimited vacation, and a flexible working environment, encouraging a culture of diversity and excellence.