Remote Customer Success Analyst: Streaming Support

Rogers Communications; Vancouver; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian media company is seeking a Customer Support Specialist for a 12-month contract, responsible for maintaining their streaming customer base. This fully remote position requires a proactive individual with strong analytical skills and a passion for sports. The ideal candidate will work independently during night shifts and tackle challenges at the intersection of Sports, Media, and Technology.

Benefits

Diversity and inclusion initiatives

Opportunities for career growth

Qualifications

• Experience in customer service or user success.
• Familiarity with streaming platforms is a plus.
• Proactive approach with attention to detail.

Responsibilities

• Support customer support teams with escalations.
• Communicate key updates to customers.
• Analyze customer feedback for process improvements.

Skills

Analytical skills

Problem-solving skills

Customer service experience

Ability to work independently

Communication skills

Tools

Care Tool

Zendesk

Job description

A leading Canadian media company is seeking a Customer Support Specialist for a 12-month contract, responsible for maintaining their streaming customer base. This fully remote position requires a proactive individual with strong analytical skills and a passion for sports. The ideal candidate will work independently during night shifts and tackle challenges at the intersection of Sports, Media, and Technology.