Remote Customer Service & Tech Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Glovertown is looking for customer service agents to provide inbound support and resolve technical issues. Candidates should have at least 1 year of customer service experience and a high school diploma. The role offers a competitive salary of $21.49/hr, extensive benefits, and a family-like company culture emphasizing career growth and remote work flexibility.

Benefits

Paid training

Comprehensive benefits

Performance-based incentives

Qualifications

• Minimum 1 year of customer service experience is required.
• A quiet, distraction-free environment to work from home is essential.
• Strong problem-solving skills are needed.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Ability to work evening or overnight

Education

High school diploma or GED

Job description

A leading customer service provider in Glovertown is looking for customer service agents to provide inbound support and resolve technical issues. Candidates should have at least 1 year of customer service experience and a high school diploma. The role offers a competitive salary of $21.49/hr, extensive benefits, and a family-like company culture emphasizing career growth and remote work flexibility.