Remote Customer Care Specialist | Flexible Hours & Growth

HGS; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading customer experience management firm is seeking a Customer Relations Associate to enhance customer interactions from the comfort of your home. You'll be responsible for resolving billing queries and ensuring exceptional service experiences. Ideal candidates possess strong customer service skills and the ability to troubleshoot effectively, with a focus on maintaining high-quality communication. Join a people-focused team that values your contributions and offers competitive hourly pay along with excellent benefits.

Benefits

$18.20 hourly and overtime opportunities

Best in class medical, dental, vision benefits

Employee assistance programs

Flexible Schedule Options

Career advancement opportunities

Qualifications

• At least 6 months of customer service experience.
• Excellent English communication skills, both oral and written.
• Comfortable working from home with a hard-wired internet connection.

Responsibilities

• Field customer billing inquiries and deliver an amazing customer experience.
• Identify customer needs through active listening.
• Document customer needs and interactions in the appropriate tools.

Skills

Customer service experience

Troubleshooting

Communication skills

Problem solving

Computer savviness

Job description

A leading customer experience management firm is seeking a Customer Relations Associate to enhance customer interactions from the comfort of your home. You'll be responsible for resolving billing queries and ensuring exceptional service experiences. Ideal candidates possess strong customer service skills and the ability to troubleshoot effectively, with a focus on maintaining high-quality communication. Join a people-focused team that values your contributions and offers competitive hourly pay along with excellent benefits.