Remote Bilingual Customer Support Pro (FR/EN)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking remote Customer Service Representatives who are fluent in both French and English. This role offers a competitive salary up to $25/hr with performance-based incentives and a comprehensive benefits package. Ideal candidates will have a minimum of 1 year of customer service experience and strong computer navigation skills. The company promotes career growth from within, fostering an inclusive culture and providing the tools for success.

Benefits

Comprehensive benefits package

Access to daily pay option

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to resolve basic technical issues.
• Experience in a remote work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to work in a distraction-free environment

Education

High school diploma or GED

Tools

CRM software

Job description

A leading customer service provider in Canada is seeking remote Customer Service Representatives who are fluent in both French and English. This role offers a competitive salary up to $25/hr with performance-based incentives and a comprehensive benefits package. Ideal candidates will have a minimum of 1 year of customer service experience and strong computer navigation skills. The company promotes career growth from within, fostering an inclusive culture and providing the tools for success.