Remote Bilingual App Support Specialist

LifeWorks; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading health and well-being provider in Ottawa is seeking an Application Support Analyst to provide Tier 1 and 2 support to end-users. You will be responsible for troubleshooting issues, ensuring compliance with service level agreements, and maintaining client relationships. The ideal candidate has a diploma in business administration and at least 3 years of relevant experience. Strong problem-solving and communication skills in both English and French are required. This position supports a flexible work environment.

Qualifications

• Minimum 3 years of relevant work experience.
• Exceptional problem-solving and multi-tasking skills.
• Advanced knowledge of English is required.

Responsibilities

• Provide Tier 1 and 2 application support for end-users.
• Troubleshoot problems by researching and analyzing symptoms.
• Build test cases and test software changes.

Skills

Problem-solving skills

Communication skills

Teamwork skills

Multi-tasking skills

Education

University or college diploma in business administration

Job description

A leading health and well-being provider in Ottawa is seeking an Application Support Analyst to provide Tier 1 and 2 support to end-users. You will be responsible for troubleshooting issues, ensuring compliance with service level agreements, and maintaining client relationships. The ideal candidate has a diploma in business administration and at least 3 years of relevant experience. Strong problem-solving and communication skills in both English and French are required. This position supports a flexible work environment.