Remote Account Manager

VetWise; Burlington; Remote; CAD 50,000 - 60,000; Full time

Job summary

A virtual care service provider in the veterinary industry is seeking an Account Manager to enhance partner hospital relationships. This role requires strong account management skills, preferably in healthcare, with a focus on collaboration and support. The successful candidate will thrive in a remote work environment and assist in driving partner satisfaction and retention. Competitive salary and flexible working conditions offered.

Benefits

Competitive salary

Flexible remote work environment

Comprehensive benefits package

Qualifications

• Minimum of 3 years of experience in account management, preferably in the healthcare or veterinary industry.
• Proven track record of managing client relationships and achieving account management objectives.
• Passion for animal health and the veterinary industry is a plus.

Responsibilities

• Manage and nurture hospital partnerships, ensuring satisfaction and retention.
• Act as the main point of contact for partner hospitals, handling questions and concerns quickly.
• Develop strategies to strengthen partner relationships and drive loyalty.

Skills

Account management

Strong communication

Negotiation

Interpersonal skills

Remote work capability

Education

Bachelor's degree in Business Administration

Healthcare Management

Tools

CRM software

Job description

Overview

Smart.Vet is Now VetWise!

As of August 1, 2025, Smart.Vet became VetWise. While our name has changed, our mission and team remain the same. We're still the trusted company you know, just with a fresh new look and name that better reflects who we are and where we're headed.

About Us

VetWise is a provider of virtual care services in the veterinary industry, offering innovative solutions to problems facing veterinary professionals.

We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment.

Position Overview

The Account Manager will play a pivotal role in maintaining and enhancing relationships with our partnered AB and BCanimal hospitals. This role requires a highly organized, customer-focused individual with strong account management skills and experience in the healthcare or veterinary industry. The ideal candidate will have a proven track record in account management, excellent communication abilities, and the ability to thrive in a remote work environment.

Key Responsibilities

• Manage and nurture hospital partnerships, ensuring satisfaction and retention.
• Act as the main point of contact for partner hospitals, handling questions and concerns quickly.
• Develop strategies to strengthen partner relationships and drive loyalty.
• Collaborate with sales to identify growth opportunities.
• Track hospital performance and share updates with senior leadership.
• Gather feedback and escalate issues to management when needed.
• Provide onboarding, training, and ongoing support for hospital partners.
• Work closely with internal teams to ensure a seamless experience for our partners.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.
• Minimum of 3 years of experience in account management, preferably in the healthcare or veterinary industry.
• Proven track record of managing client relationships and achieving account management objectives.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and manage multiple priorities in a remote work environment.
• Proficiency in CRM software and other account management tools.
• Passion for animal health and the veterinary industry is a plus.

What We Offer

• Competitive salary of $50,000 - $60,000 annually
• Flexible remote work environment.
• Opportunity to work with a passionate and dedicated team.
• Comprehensive benefits package.

Schedule

• 40 hours per week
• Monday to Friday