Registered Nurse - Virtual Care

Fonemed; San Juan de Terranova; On-site; CAD 60,000 - 80,000; Full time

Job summary

A telehealth service provider is seeking an experienced Virtual Care Registered Nurse to provide nursing care advice and support to patients via telephone. You will work in a shift-based role that includes mental health and crisis intervention. The ideal candidate will have at least 2 years of clinical experience and active licensure with the CRNNL. This position offers the opportunity to work from home with competitive compensation and benefits.

Benefits

Health benefits

Competitive compensation package

Retirement saving options

Paid leave programme

Qualifications

• Minimum of 2 years of recent triage and/or clinical experience.
• Active licensure with the CRNNL or willingness to obtain it.
• Comfortable using technology, including telephone and computer systems.

Responsibilities

• Provide telephone triage and advice to callers.
• Provide mental health support, including crisis intervention.
• Complete confidential medical records as per company standards.

Skills

Triage

Clinical judgement

Mental health support

Critical thinking

Education

Graduation from a recognised School of Nursing

Tools

Windows-based computer systems

Job description

Virtual Care Registered Nurse

Work from home as a Registered Nurse.

We are looking for experienced and dependable Registered Nurses who are dedicated to providing quality nursing care and mental health, addictions and crisis intervention to callers. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today!

Position Overview

This position will service Fonemed's Canadian operations via Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. Our Nurses triage patients via telephone using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data.

Our operation runs 24/7/365; therefore you will work within a shift work schedule that will include days, evenings, overnights, split shifts, and holidays and will include a weekend rotation of every second weekend. Our minimum point position is 0.4 FTE (32 hours over a 2‑week period), and we have availability for point positions as high as 1.0 FTE (80 hours over a 2‑week period). There are no casual opportunities available at this time.

Responsibilities

• Provide telephone triage and advice to callers to assist them in making timely medical decisions.
• Provide mental health support to callers that could include suicide, addictions and crisis intervention.
• Exercise clinical judgement in combination with utilisation of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients.
• Promptly complete confidential medical records as per company documentation standards.
• Provide clear and concise information and direction during patient encounters.

Qualifications

• Graduation from a recognised School of Nursing.
• Minimum of 2 years of recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioural health, ICU, acute care, etc.
• Experience providing mental health, addictions and crisis intervention care to patients would be considered a strong asset.
• Active licensure with the CRNNL or willingness to obtain licensure through CRNNL.
• Familiarity with windows‑based computer systems.
• Comfortable using technology, including telephone systems, software programmes, and computer programmes.
• Shift work including days, evenings, nights, and weekends required.
• You must have a private room with a closed door in which you will work.
• Your own computer system, headset, and high‑speed internet connection.

Why Work With Us

With over 25 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practising a culture of care in everything we do. We are a growing company who values our greatest resource – our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave programme. If you are looking for an opportunity to practise your nursing skills from home and work for a company that values you, apply today.

Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position; however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.