Regional Sales Manager

vFairs; San Juan de Terranova; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading customer engagement company in Newfoundland & Labrador is seeking a Customer Success Manager to develop and implement customer success strategies. The role involves serving as the primary contact for customers, facilitating onboarding, and collaborating with cross-functional teams to ensure retention and satisfaction. Candidates should have a Master's degree and 3–5 years of relevant experience. Benefits include health, dental, and vision coverage.

Benefits

Health insurance

Dental insurance

Vision insurance

Qualifications

• Minimum 3–5 years of experience in customer success or account management.
• Experience collaborating with cross-functional teams.
• Strong understanding of customer lifecycle management.

Responsibilities

• Develop and execute customer success strategies.
• Serve as the primary point of contact for customer portfolios.
• Collaborate with internal teams for customer alignment.
• Monitor customer success metrics and implement improvements.
• Support customer onboarding and training processes.

Skills

Customer success best practices

Excellent communication skills

Analytical mindset

Problem-solving skills

CRM software proficiency

Interpersonal abilities

Education

Master's degree in Business Administration, Marketing, Communications, or related field

Tools

Salesforce

HubSpot

Gainsight

Job description

Key Responsibilities

• Develop and execute customer success strategies to ensure client satisfaction, retention, and long-term partnerships.
• Serve as the primary point of contact for assigned customer portfolios, managing client onboarding, health checks, escalation resolution, and renewal processes.
• Collaborate with Sales, Product, Marketing, and Support teams to align customer expectations with product capabilities and delivery timelines.
• Build deep relationships with key stakeholders, driving continuous value realization and product adoption.
• Monitor customer success metrics (e.g., churn, Net Promoter Score, Customer Satisfaction), and implement improvement plans.
• Manage customer onboarding, training, onboarding documentation, quarterly business reviews, and ongoing consulting.
• Advocate customer needs internally to influence product roadmap and service enhancements.
• Support contract negotiations and upsell/expansion opportunities aligned with company growth objectives.

Requirements

Education & Experience:

• Master's degree in Business Administration, Marketing, Communications, or related field.
• Minimum 3–5 years of experience in customer success, account management, or a related client‑facing leadership role.
• Experience collaborating with cross‑functional teams to influence outcomes and customer value delivery.

Technical & Professional Skills:

• Strong understanding of customer success best practices, customer lifecycle management, and retention strategies.
• Excellent communication skills — both written and verbal — with the ability to engage at all organizational levels.
• Analytical mindset with ability to use customer success metrics to drive decisions.
• Proactive problem‑solving skills, empathy, and strong interpersonal abilities.
• Ability to plan, organize, and prioritize work to meet deadlines.
• CRM software proficiency (e.g., Salesforce, HubSpot, Gainsight) and familiarity with customer success tools.

Benefits

• Health, Dental, Vision and extended health Insurance via Bluecross is provided as part of the package.
• Location of work: St. John’s, Newfoundland & Labrador, Canada.