Regional HUB Line-Haul Dispatcher

SwiftX Inc.; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A logistics and transportation company based in Canada is seeking a Regional Line-Haul Dispatcher to manage transportation scheduling and operational coordination. The successful candidate will ensure timely departures and effective communication with teams, requiring at least one year of dispatching experience. Strong analytical skills and a degree in logistics or transportation management are necessary for this role.

Qualifications

• Experience with dispatching or fleet coordination for at least 1 year.
• Experience in line-haul or LTL operations is a strong plus.

Responsibilities

• Plan and execute daily dispatch schedules for line-haul routes.
• Monitor driver check-in and manage in-transit issues.
• Collaborate with the Fleet Department for capacity allocation.
• Track carrier performance and support new carrier onboarding.
• Monitor route performance metrics and identify optimization opportunities.
• Handle first-level operational exceptions and coordinate issue resolution.

Skills

TMS proficiency

Excel

GPS tracking tools

Analytical skills

Communication skills

U.S. interstate route familiarity

Education

Associate degree or above

Job description

Position Summary

The Regional Line-Haul Dispatcher is responsible for daily Line-Haul transportation scheduling, routing, and operational coordination within the assigned region HUB. This role ensures on-time departures, delivery performance, and real-time communication between warehouse operations, carriers, and the national fleet team. The dispatcher will play a key role in balancing service quality, cost efficiency, and resource utilization across regional and national networks.

Key Responsibilities

• Daily Dispatch & Operations Management
  • Plan and execute daily dispatch schedules for line-haul and feeder routes within the assigned region.
  • Monitor driver check-in, loading, departure, and arrival status; address any in-transit issues such as delays, vehicle swaps, or accidents.
  • Coordinate with warehouse and operations teams to ensure smooth loading/unloading and minimize dock congestion.
• Capacity Coordination & Carrier Management
  • Collaborate with the Fleet Department to allocate available capacity, including primary, backup, and emergency carriers.
  • Track carrier performance (on-time rate, communication response, cargo handling, etc.) and provide feedback for performance evaluation and penalty/reward recommendations.
  • Support new carrier onboarding, contract execution, and payment documentation.
• Cost & Time Performance
  • Monitor route performance metrics including CPM (Cost Per Mile), on-time delivery rate, and asset utilization. Identify route optimization opportunities to reduce empty miles, idle time, and waiting costs.
  • Support the regional and national teams with data for performance reviews and cost analysis.
• Exception Handling & Communication
  • Log and handle first-level operational exceptions such as shipment delays, damages, or driver no-shows.
  • Escalate severe or recurring issues to the Fleet Department with detailed event reports.
  • Coordinate with customer service and warehouse teams to ensure timely issue resolution and client communication.
• System & Data Management
  • Use the company’s TMS or dispatching platform for job assignment, GPS tracking, and data entry.
  • Generate daily/weekly operational reports and route performance summaries.
  • Verify shipment and delivery data with finance for billing and payment reconciliation.
• Cross-Functional Collaboration
  • Maintain effective communication with the warehouse, customer service, and finance teams.
  • Support seasonal operations, nationwide route adjustments, and urgent dispatch tasks as directed by the Fleet Department.

Shifts

Morning 10:00AM– 6:30 PM (Flexible or night shifts during peak periods).

Night 4:00 PM– 0:30 PM (Flexible or night shifts during peak periods).

Education

Associate degree or above, preferably in Logistics, Transportation Management, or Supply Chain.

Experience

• Minimum 1 year of dispatching or fleet coordination experience.
• Experience in line-haul or LTL operations is a strong plus.

Technical Skills

• Proficiency in TMS, Excel, and GPS tracking tools.
• Strong analytical and communication skills.
• Familiarity with U.S. interstate routes (e.g., I-5, I-10, I-80) preferred.

Personal Attributes

• Highly organized, proactive, and detail-oriented.
• Able to handle high-pressure situations and shift priorities quickly.
• Willing to work night or weekend shifts during peak seasons.