Reception Administration, Vancouver Animal Emergency and Referral Centre

VCA Animal Hospitals; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent veterinary clinic in Vancouver is seeking a Receptionist Administration and Client Service to provide exceptional client service. The role involves managing client interactions, scheduling appointments, and ensuring smooth administrative processes. Ideal candidates will have over 2 years of relevant experience and strong organizational skills. This position offers generous compensation and fantastic benefits.

Benefits

Generous compensation

Fantastic benefits

Continuing education account

RRSP Employer 5% Match Program

Annual uniform allowance

Referral Bonus Rewards

Personal pet care discounts

Paid wellness days

Qualifications

• 2+ years of experience as a receptionist or front desk in human or veterinary medicine.
• Professional and calm demeanor when assisting clients.
• Experienced with booking medical appointments.

Responsibilities

• Welcoming clients and patients in a warm, professional manner.
• Managing check-ins, check-outs, and appointment scheduling.
• Handling incoming calls through a multiline system.

Skills

Client-focused

Organizational skills

Attention to detail

Communication skills

Tools

Microsoft Office Applications

Moneris POS terminals

Job description

Receptionist Administration and Client Service Location: Vancouver, British Columbia Employment Type: Full Time Level of experience: Experienced; 2+ years experience required Area of expertise: veterinary medicine, human medicine, dental medicine, family practice medicine or related experience Schedule: Tuesday to Friday 40 hours; 10 hour shifts; great for work life balance! Every weekend is a long weekend! Compensation: $20.00 to $26.00 per hour (plus benefits) Benefits: Yes!

Are you a highly organized, client-focused individual with a passion for animals and exceptional service? Vancouver Animal Emergency and Referral Centre

is currently hiring for a Reception Administration and Client Service to join our dedicated team at our 24-hour emergency and specialty hospital.

Key responsibilities;

• Welcoming clients and patients in a warm, professional manner

• Managing check-ins, check-outs, and appointment scheduling in our inhouse schedule system; training provided

• Handling incoming calls through our multiline system

• Prioritize emails, and client inquiries efficiently

• Coordinating communication between medical teams, specialty services and referring community

• Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures

• Supporting the team in delivering exceptional emergency and specialty care to our clients and patients

Qualifications;

• 2+ years of experience as a receptionist or front desk in human or veterinary medicine.

• A professional and calm demeanor when assisting clients with questions, requests, or sensitive information

• Experienced with booking medical appointments and locating schedules within the system for: rebooking's patients, booking new appointments and urgent appointments

• Strong knowledge of electronic medical records; training is provided for our inhouse system

• Microsoft Office Applications (Outlook, Teams, Excel, Word , Adobe)

• Previous knowledge of Moneris POS terminals is an asset

• Strong attention to detail & accuracy when recording and relaying information

What we can offer you:

• Generous compensation

• Fantastic benefits

• Continuing education account

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• Annual uniform allowance

• Referral Bonus Rewards

• Generous personal pet care discounts

• Paid wellness days, sick days and vacation days

• Employee assistance program

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (tele-medicine) offering quick access to quality care

• Opportunities to give back in your community through VCA Canada initiatives

Why join our team:

• Awesome benefits and rewards

• Belong to the top Specialty Hospital in Vancouver

• A role that truly impacts client and patient experience every day

• Canada's Top Employer 2025

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