Real Estate Developer & Operations Manager

AGS Youth Soccer Club; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A sports facility management company in Toronto is seeking a Facility Operations & Performance Manager to oversee daily operations and manage facility performance. The ideal candidate will have 3-5 years of experience in facility management, strong leadership skills, and a commitment to community engagement and customer service. Responsibilities include supervising staff, managing facility schedules, and developing partnerships with local organizations. This role offers competitive compensation based on skills and experience.

Qualifications

• 3-5+ years of operations or facility management experience, ideally in sport or recreation.
• Proven experience managing staff and holding teams accountable.
• Experience with contracts, rentals, and external user groups.

Responsibilities

• Oversee daily operations across all facilities.
• Directly manage the Facility Maintenance Manager and staff.
• Drive increased facility utilization by sourcing and securing user groups.
• Develop strong relationships with schools and community organizations.
• Monitor facility-level P&Ls and staffing costs.

Skills

Operations management

Team leadership

Customer service

Budgeting and forecasting

Relationship building

Job description

Field Recreation Inc. (FRI) owns and operates a growing portfolio of multi-sport facilities across the Greater Toronto Area. The Real Estate Developer & Operations Manager is a senior, hands‑on leadership role focused exclusively on FRI facilities.

Requirements

Facility Operations & Performance

• Oversee daily operations across all FRI‑managed facilities
• Ensure facilities meet high standards of safety, cleanliness, presentation, and customer experience
• Manage facility schedules, staffing plans, and daily operational workflows
• Oversee maintenance planning, preventative maintenance schedules, repairs, and capital projects
• Identify operational risks and implement solutions to minimize downtime and service disruption

Staff Leadership & Accountability

• Directly manage the Facility Maintenance Manager and onsite facility staff
• Set clear expectations, responsibilities, and performance standards
• Provide regular on‑site supervision, coaching, and performance feedback
• Ensure staff compliance with safety protocols, operational procedures, and company standards
• Build a culture of professionalism, ownership, and accountability at each facility

Facility Utilization, Rentals & Revenue Growth

• Drive increased facility utilization by sourcing and securing new user groups, leagues, clubs, schools, and training providers
• Act as the primary point of contact for facility rentals and partnerships
• Manage the full rental lifecycle: inquiries, negotiations, contract creation, scheduling, execution, and renewals
• Identify underutilized time slots and proactively develop strategies to monetize them

Community & Partner Relationships

• Develop and maintain strong relationships with schools, municipalities, community organizations, and local businesses
• Represent FRI within the community as a professional, relationship‑driven operator
• Support community events, tournaments, and special bookings hosted at FRI facilities

Financial & Operational Oversight

• Monitor facility‑level P&Ls, usage reports, staffing costs, and maintenance expenses
• Budgeting, forecasting, and cost‑control initiatives
• Provider operational input into the long‑term capital planning and facility investment decisions

Systems, Processes & Continuous Improvement

• Implement and maintain operational systems including checklists, maintenance logs, and reporting tools
• Standardize operation procedures across facilities to ensure consistency and efficiency
• Identify opportunities to improve workflows, reduce inefficiencies, and enhance the customer experience

Qualifications & Experience

• 3‑5+ years of operations or facility management experience, ideally in sport, recreation, or multi‑site environments
• Proven experience managing staff and holding teams accountable in an on‑site setting
• Experience managing contracts, rentals, and external user groups
• Comfortable working evenings and weekends as required by facility schedules

Benefits

Compensation: Competitive based on skills and experience