Quality Assurance Manager, Testing Services

Canadian Blood Services; Calgary; Hybrid; CAD 108,000 - 126,000; Full time

Job summary

A national healthcare organization is seeking a Quality Assurance Manager – Testing Services to lead the QA team in Calgary. This role ensures compliance with quality standards in donor testing processes, requiring a bachelor's degree and extensive experience in a QA function. Candidates should possess strong analytical and communication skills, along with a commitment to quality management principles. The position offers a hybrid work environment with excellent benefits.

Benefits

Annual Performance Award up to 10%

Defined Benefits Pension Plan

Employee discounts and wellness programs

Qualifications

• Minimum of three years of experience in a QA function within a pharmaceutical, medical device or biological manufacturing environment.
• 1‑3 years of progressive management experience.
• Effective interpersonal, written and verbal communication skills.

Responsibilities

• Manage and evaluate established quality assurance activities.
• Lead the development of the QA‑Testing Services team.
• Collaborate with internal and external stakeholders to ensure procedural compliance.

Skills

Quality Management Systems knowledge

Analytical skills

Problem-solving

Interpersonal skills

Presentation skills

Communication skills

Proficiency in Microsoft Office

Education

Bachelor's degree in a related discipline

Certification in Quality Management Systems

Job description

Quality Assurance Manager, Testing Services

Location: Calgary, AB, Canada; Brampton, ON, Canada (T3N 1S5, L6T 5M1).

Work environment is hybrid: at least 60% onsite at either CBS’s Brampton or Calgary production site, with semi‑regular travel to other CBS sites and occasional on‑call evening and weekend support.

Job category: Quality and regulatory affairs

Job posting ID: 8340

Employment status: Regular full‑time

Classification: MGMT

Salary/Rate of pay: $108,493 – $125,026

Application requirements:

• Your up‑to‑date resume.
• Save a copy of the job posting for reference throughout the recruitment process.

About the role

Canadian Blood Services is looking for a Regular Full‑Time Quality Assurance Manager – Testing Services to join our dynamic Quality Assurance – Medical Services and Innovation team. This role ensures the safety and quality of Testing Services at CBS, applying quality management system (QMS) principles to donor testing and diagnostics processes.

Key responsibilities

• Manage, execute and evaluate established quality assurance activities, ensuring effective people and process management.
• Lead the development and success of the QA‑Testing Services team, implementing performance‑based measurements aligned with strategic objectives.
• Partner and collaborate with internal and external stakeholders to ensure QMS procedures and tools meet user business needs and regulatory requirements.
• Monitor and trend process performance and product quality data to maintain compliance with specifications and regulations.
• Drive continuous improvement initiatives from development and implementation to ongoing monitoring and optimization.
• Maintain strong, integrated relationships with all CBS teams, including Medical Affairs and Innovation.

Desired education and skills

• Post‑secondary level science‑based education; bachelor's degree in a related discipline or equivalent professional education and experience.
• Minimum of three years of progressive experience in a pharmaceutical, medical device or biological manufacturing environment following Good Manufacturing Practices, or in‑depth knowledge of a comparable QMS.
• Minimum of three years’ experience in an QA function within a testing or diagnostics program/organization following Good Manufacturing Practices.
• 1‑3 years of progressive management experience.
• Certification or formalized education in Quality Management Systems.
• Demonstrated knowledge of QMS elements and analytical, problem‑solving, and decision‑making skills.
• Effective interpersonal, facilitation, presentation, written and verbal communication skills.
• Proficiency with Microsoft Office and other common business software packages.
• Familiarity with electronic budget preparation and monitoring.

What we offer you

• Annual Performance Award up to 10%.
• Defined Benefits Pension Plan.
• Employee discounts, wellness programs and more.

What you can expect

• Hybrid work with 60–80% onsite time at the Brampton or Calgary production site.
• Semi‑regular travel to other CBS sites.
• On‑call evening and weekend support may be required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up‑to‑date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

Applicants who require accommodation should discuss their needs with us.