Quality Assurance Coordinator

hello.de AG; Waterford Parish; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading home-care services provider is seeking a Quality Assurance & Compliance Co‑Ordinator in Waterford Parish, New Brunswick. This role ensures that home-care operations meet internal and external compliance standards, provides support to new caregivers, and prepares frameworks for monitoring workforce wellbeing. The ideal candidate should have an understanding of compliance standards and experience with payroll systems. This position is crucial for maintaining high quality and compliance in home-care services.

Qualifications

• Understanding of compliance standards and frameworks.
• Experience with time-keeping and payroll systems.
• Ability to provide training and support to new caregivers.

Responsibilities

• Ensure all operations meet compliance standards.
• Support new caregivers in understanding compliance expectations.
• Prepare framework for monitoring workforce wellbeing.

Job description

The Quality Assurance & Compliance Co‑Ordinator ensures that all home‑care operations within the assigned Dovida office meet internal and external compliance standards. This includes adherence to Dovida Brand Standards, ISO frameworks, safeguarding requirements, and regulatory obligations. (Can be amended to any new systems)

This function ensures accuracy in time‑keeping, service verification, and payroll alignment.

Additionally, the Quality Assurance Co‑Ordinator provides proactive support to new caregivers, helping them understand compliance expectations, system use, and safe working practices from the outset.

The role will also begin preparing the framework for future monitoring of under‑ and over‑worked shift patterns and related comments, ensuring workforce wellbeing and balanced service delivery once this initiative is introduced.

Core Responsibilities

• A. Exceptions Management
• E. Governance & Quality Assurance
• F. Compliance & Audit Administration
• G. Incident & Accident Oversight (Vi Clarity System)
• H. Compliance Controls for Key Stakeholders