QA & Training Lead (Hybrid / Remote)

TW Insurance Services Ltd.; Remote; CAD 100,000 - 125,000; Full time

Job summary

A reputable insurance company in Ottawa is seeking a Quality Assurance & Training Coordinator to oversee training and staff evaluations. The ideal candidate will have a college diploma and at least three years of experience in customer service or contact center roles. Strong communication and organizational skills are essential for this rewarding position, which also offers comprehensive benefits and professional development opportunities.

Benefits

Comprehensive benefits

Opportunities for professional development

Support for growth in a diverse team

Qualifications

• At least three years of experience in customer service or contact center roles.
• Experience in leading training and staff evaluations.
• Ability to monitor service standards and provide feedback.

Responsibilities

• Lead training and onboarding of new employees.
• Monitor service standards and provide performance feedback.

Skills

Strong communication skills

Organizational skills

Education

College diploma

Job description

TW Insurance Services Ltd. is seeking a Quality Assurance & Training Coordinator to lead training and staff evaluations in Ottawa. This role includes monitoring service standards, providing feedback, and facilitating onboarding of new employees. Candidates should possess a college diploma and have at least three years of experience in customer service or contact center roles, with strong communication and organizational skills. We offer a rewarding salary, comprehensive benefits, and opportunities for professional development. Join a team that values diversity and supports your growth.