Pursuit Jasper Forest Park Hotel Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality provider in Jasper is seeking a Front Desk Agent to deliver exceptional guest services in a seasonal, full-time position. Key activities include registering guests, processing payments, and assisting with guest inquiries. Ideal candidates will have a welcoming demeanor and previous customer service experience. Enjoy breathtaking views of the Canadian Rockies as part of a supportive team environment.

Benefits

Free access to Pursuit attractions

Discounts on hotel stays, dining, and retail

Access to subsidized mental health resources

Qualifications

• Previous guest-facing/receptionist experience or education is an asset.
• Neat and clean in appearance and work habits.
• Ability to accept direction.

Responsibilities

• Process telephone calls.
• Register arriving guests and assign rooms.
• Resolve minor guest complaints.

Skills

Guest service principles

Communication skills

Teamwork

Language knowledge

Job description

Pursuit Jasper Forest Park Hotel Front Desk Agent

Overview

Pursuit Collection, Jasper, AB — Seasonal, Full-time Front Desk Agent. Pay: $18 per hour. Location: Jasper, AB. Start: immediate and running until October 31, 2025. The daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

Responsibilities

• Process telephone calls
• Process group arrivals and departures
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints and refer major guest complaints to the Hotel Manager or Front Desk Supervisor as required
• Balance cash and complete balance sheets, cash reports and related forms
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures
• Perform related Front Desk duties as directed by Supervisor

Qualifications

• Previous guest-facing / receptionist experience or education is an asset
• Neat and clean in appearance and work habits
• Pleasing, outgoing personality
• Knowledge of languages is considered an asset
• Ability to accept direction
• Solid understanding of guest service principles
• Good communication skills
• Knowledge of computers, training will be provided
• Typing skills an asset
• Ability to work within a team

Work Environment

• Beautiful location in the Canadian Rockies with opportunities to explore scenery and wildlife
• Team-oriented environment with opportunities to engage with team members from around the world
• Role may involve physical activity including walking, stairs, bending, reaching, and lifting up to 50 pounds with assistance
• Work as part of a supportive team; duties may change based on the needs of the team and company

Benefits & Perks

• Free access to Pursuit attractions and 50% off for friends
• Discounts on hotel stays, dining, and retail
• Access to subsidized mental health and wellness resources

Employment Information & EEO

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, only applicants selected for further consideration will be contacted.