Property Services Liason_FT-Perm

LOFT Community Services; Newmarket; On-site; CAD 64,000 - 77,000; Full time

Job summary

A charitable organization dedicated to supporting individuals with complex issues is seeking a Property Services Liaison in Newmarket, Ontario. The ideal candidate will handle property management services, engage with tenants and landlords, and ensure compliance with the Residential Tenancy Act. Responsibilities include maintaining tenant payment systems, conducting property inspections, and collaborating with a multidisciplinary team. Competitive salary and a comprehensive benefits package available.

Benefits

Comprehensive compensation and benefits package

Defined Benefits Pensions Plan

Professional development budget

Corporate Gym membership rate

Tuition reimbursement program

Qualifications

• Knowledge of housing project administration and property management practices.
• Proficiency in computer software for spreadsheets and data input.
• Understanding of mental health issues and patience in addressing related situations.

Responsibilities

• Maintain up-to-date tenant payment systems and reconcile rents.
• Liaise with landlords and handle tenant inquiries.
• Conduct regular property inspections and manage maintenance.

Skills

Strong interpersonal skills

Detail orientation

Problem-solving skills

Organizational skills

Leadership

Education

Post-secondary degree

Tools

Excel

Word

Job description

Job Information

Title of Job: Property Services Liaison

Date: December 31, 2025

Closing Date: January 14, 2025

Location: Newmarket, ON - York Region South Simcoe Supportive Housing

Compensation: $64,933 - $76,560 Annually Prorated

Work Type: Onsite

Job ID: 10497026

Existing or New Positions: Existing

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary

The Property Services Liaison’s purpose is to carry out the property management services function of Crosslinks Housing & Support Services. LOFT’s Supportive Housing Services in York Region/South Simcoe provide a variety of supports to adults (18 years+), either within LOFT owned houses/buildings or through head lease arrangements with private landlords. Through a multidisciplinary team of case managers, residential support workers, and life enrichment workers, we offer a range of programming that meets the level of support needs or unique challenges of specific populations, including people living with complex mental health and/or addictions challenges, concurrent disorders, physical health comorbidities, chronic homelessness, and/or involvement in the criminal justice system. Our sites include independent cooperative living arrangements for those requiring drop‑in case management support, individual and shared accommodations, and staffed congregate settings for individuals needing daily support.

Responsibilities

• Maintain an up‑to‑date system to receive all monthly payments from tenants, reconcile rents, review tenant history and arrears reports, process deposits into the bank, arrange refunds and collect rent arrears, and prepare reminder letters.
• Lead liaison with LOFT’s paralegal regarding eviction forms in accordance with the Residential Tenancy Act, prepare documents, represent LOFT program at Landlord‑Tenant Board hearings as appropriate, prepare and distribute invoices to tenants for charges related to in‑ on payments, and prepare rent‑geared‑to‑income documentation and calculations in prescribed formats.
• Build proactive relationships with landlords, conduct annual satisfaction reviews, liaise with head‑lease property owners, respond promptly to inquiries from tenants, landlords, contractors, or the public regarding maintenance/building issues, and investigate and resolve tenant conflicts or crises.
• Develop and enforce procedures for regular property inspections per the RTA, maintain preventive maintenance tracking systems, arrange for and monitor contractor activities at LOFT owned or leased units.
• Administer program records and statistics, draft and format correspondence, leases, and other materials, maintain filing systems, review and sign leases, issue keys, and provide urgent issues to the Director as needed.
• Collaborate as a team member in program delivery, support colleagues, identify service gaps, participate in meetings and committees, clean common areas and tenant apartments as needed, and provide other related assistance.
• Liaise with LOFT partner agency projects.

Qualifications

• Post‑secondary degree completion.
• Knowledge of housing project administration and property management practices acquired through post‑secondary education, experience and/or professional accreditation.
• Leadership to ensure strong and up‑to‑date systems for this function.
• Knowledge of the Residential Tenancy Act and Landlord‑Tenant Board processes, ability to represent LOFT as needed for legal matters related to the RTA.
• Proficiency in computer software (Excel, Word) for spreadsheets, data input, and report generation.
• Detail orientation and high accuracy in reconciling rental payments, maintaining records, and updating tracking systems.
• Strong problem‑solving skills for property‑related/client crises.
• Strong analytical, time‑management and organizational skills to meet deadlines and handle urgent situations.
• Excellent interpersonal, verbal and written communication skills for responding to inquiries from tenants, staff, landlords, the public and support agencies.
• Understanding of mental health issues and patience in addressing situations with affected adults.
• Ability to work independently and within a team environment.
• Required to have a valid driver’s licence and use of a car.

Work Environment

• Employees may be exposed to second‑hand smoke.
• Ability to walk up and down stairs, travel to different locations with own vehicle, outdoor travel in all weather, lift objects up to 50 lbs.
• Physically able to perform demanding body mechanics (e.g., lifting).

What We Offer

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long‑term disability.
• Defined Benefits Pensions Plan.
• 24/7 Employee Assistance Program.
• E‑learning program available all year round.
• Starting vacation time above minimum standard.
• Additional paid personal and sick days.
• Professional development budget.
• Corporate Gym membership rate with GoodLife Fitness.
• Access to Perkopolis, a comprehensive corporate discount program.
• Access to unlimited DEI trainings through partnership with the Canadian Centre for Diversity and Inclusion.
• Tuition reimbursement program.
• Maternity‑leave and Parental leave top‑up program.

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values‑driven organization that believes in compassion, collaboration, and community delivery with dignity, innovation, and excellence. LOFT’s vision is to help everyone live successfully in our community. The client population reflects Ontario’s diverse community, and LOFT strives to build a workforce that reflects that diversity. LOFT welcomes candidates who may not tick every box but believe they can thrive in the role.

Note

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position.

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided throughout the application and hiring process by contacting [e-mail] or (416) 979‑1994.