Promotions CX Readiness Lead (Canada)

DoorDash Canada; Vancouver, Toronto; On-site; CAD 80,000 - 115,000; Full time

Job summary

A leading food delivery service in Vancouver is seeking an Associate Manager for Customer Experience. In this role, you will manage customer support during large-scale promotions and ensure operational readiness. Ideal candidates possess strong operational and communication skills to enhance the customer experience. The position offers a competitive salary between $80,500 - $115,000 CAD and comprehensive benefits.

Benefits

Equity grants

Paid time off

Wellness benefits

Medical, dental, and vision benefits

Qualifications

• Proven success in managing time-sensitive projects, launches, or campaigns.
• Experience in forecasting operational metrics and managing support quality.
• History of driving alignment and effective communication.

Responsibilities

• Coordinate support for promotional campaigns and events.
• Manage quality and cost during promotions.
• Drive end-to-end readiness for large-scale events.
• Improve processes in high-volume rollouts.

Skills

Operational mindset

Detail-oriented execution

Business analysis

Effective communication

Collaborative problem-solver

Job description

A leading food delivery service in Vancouver is seeking an Associate Manager for Customer Experience. In this role, you will manage customer support during large-scale promotions and ensure operational readiness. Ideal candidates possess strong operational and communication skills to enhance the customer experience. The position offers a competitive salary between $80,500 - $115,000 CAD and comprehensive benefits.