Project Delivery Lead, Engineering - Personalization

Scotiabank; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution is seeking a Project Delivery Lead to drive complex personalization initiatives across digital and assisted channels. The successful candidate will manage cross-functional teams and ensure compliance with industry standards while providing leadership in agile methodologies. This role requires over 10 years of delivery management experience and a strong understanding of MarTech platforms such as Adobe and Salesforce. Competitive benefits and a commitment to an inclusive culture are offered.

Benefits

Diversity and inclusion programs

Tuition assistance

Competitive rewards program

Qualifications

• 10+ years of experience in delivery management, preferably in regulated industries.
• Proven track record of delivering personalization and GTM technology programs.
• Strong understanding of Agile methodologies, Scrum experience preferred.

Responsibilities

• Lead delivery of complex multi-channel personalization programs.
• Manage cross-functional teams ensuring high-quality execution.
• Drive agile ceremonies and backlog grooming.
• Collaborate with stakeholders to define scope and success metrics.
• Ensure compliance with regulatory standards during delivery.

Skills

Delivery management in large enterprises

Personalization program delivery

Agile methodologies

Excellent communication

Leadership skills

Problem-solving

MarTech platform experience

Tools

Adobe Experience Platform

Pega CDH

Salesforce Marketing Cloud

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Project Delivery Lead, Engineering - Personalization

Requisition ID: 244662

This role sits within the Personalization domain of Canadian Banking Engineering team. It supports the delivery of enterprise-scale personalization initiatives across digital and offline channels. You will lead cross-functional delivery efforts across GTM (Go-To-Market) technology, marketing and sales enablement programs, and engineering support for personalized customer experiences. The ideal candidate brings deep experience in regulated industries, agile delivery, and a strong understanding of modern MarTech and Personalization platforms.

Is this role right for you? In this role, you will:

• Lead the delivery of complex, multi-channel personalization programs across digital and assisted channels.
• Manage cross-functional teams including engineering, marketing, analytics, and vendor partners to ensure timely and high-quality execution.
• Drive agile ceremonies, sprint planning, and backlog grooming with a focus on business outcomes.
• Collaborate with stakeholders to define scope, timelines, and success metrics for the various initiatives.
• Ensure compliance with regulatory and data governance standards throughout delivery.
• Provide delivery oversight and remove blockers to enable team velocity and alignment.
• Support engineering teams working on platforms such as Adobe Experience Platforms, Pega, Salesforce to list a few.
• Champion continuous improvement and delivery excellence across the Personalization engineering portfolio.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 10+ years of experience in delivery management within large enterprises, preferably in regulated industries (e.g., financial services, healthcare, telecom).
• Proven track record of delivering personalization and GTM technology programs.
• Strong understanding of Agile methodologies; Scrum experience preferred.
• Experience working with MarTech platforms including Adobe Experience Platform (AJO, RT‑CDP, Target), Pega CDH, Salesforce Marketing Cloud or any other GTM and Personalization platforms.
• Ability to manage multiple stakeholders and drive alignment across business and technical teams.
• Excellent communication, leadership, and problem‑solving skills.
• Familiarity with compliance, privacy, and data governance frameworks.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role.