Programmatic Solutions Consultant Amazon Ads Canada

Amazon Jobs; Toronto; On-site; CAD 71,000 - 120,000; Full time

Job summary

A leading technology company in Toronto is seeking a Programmatic Solutions Consultant to manage relationships with programmatic trading desks and support customers using their demand-side platform. Responsibilities include onboarding new traders, providing training, and analyzing data for improvement. The ideal candidate will have over 4 years of experience in programmatic advertising, excellent communication skills, and a Bachelor’s degree in a relevant field. This position offers competitive compensation with a salary range between CAD 71,900.00 and CAD 120,000.00 annually.

Benefits

Comprehensive benefits including health insurance

Paid time off

RRSP, DPSP

Qualifications

• 4+ years of experience in programmatic advertising in a consultative role.
• Experience in digital advertising and client-facing roles.
• Ability to effectively present to and confidently communicate with B2B customers.

Responsibilities

• Own the relationship with programmatic trading desk managers.
• Provide onboarding and trade desk support.
• Analyze data to identify improvement areas.

Skills

Programmatic advertising

Customer service

Data analysis

Digital advertising

Communication skills

Organizational skills

Education

Bachelor’s degree in marketing, communications, or equivalent work experience

Job description

Overview

Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform, Amazon DSP.

As a Programmatic Solutions Consultant (PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.

Responsibilities

• Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
• Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
• Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
• Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
• Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers

A day in the life

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.

Customer advocacy and coaching

You will advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day, and ensure customers gradually develop into proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.

Qualifications

• 4+ years of experience in programmatic advertising in a consultative role, providing hands-on customer service
• Experience in digital advertising and client-facing roles
• Experience with annual brand and media planning
• Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)
• Experience in digital advertising and client-facing roles with a focus on data analysis
• Experience owning relationships with programmatic decision makers
• Experience with annual brand planning and media planning
• Ability to effectively present to and confidently communicate with B2B customers, including onboarding and training, or presenting plans to customer leadership
• Bachelor’s degree in marketing, communications, or equivalent work experience
• Fluency in English
• Experience in e-commerce or online advertising
• Experience in omni-channel marketing, search engine marketing or search engine optimization
• Experience in digital analytics and/or DMP, CDP
• Vertical specialization within programmatic advertising (e.g., entertainment, automotive, etc.)
• Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners
• Organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), RRSP, DPSP, paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 71,900.00 - 120,000.00 CAD annually