Program Supervisor

Volunteers of America Los Angeles; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A reputable non-profit organization in Canada seeks a Program Supervisor I to supervise program staff and ensure effective service delivery. The role involves monitoring compliance with organizational policies and facilitating outreach efforts. Candidates must possess an associate's degree and have at least 6 months of supervisory experience in social services. The position offers a competitive pay rate ranging from $28.82 to $30.33 per hour alongside comprehensive benefits.

Benefits

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Qualifications

• Must pass background checks including criminal history and verifications.
• 6 months supervisory experience in social services.
• Experience connecting clients to resources preferred.

Responsibilities

• Supervise program staff and monitor service delivery.
• Coordinate operations of program service providers.
• Conduct case audits and ensure compliance.

Skills

Supervisory experience

Community outreach

Training and mentoring

Record keeping

Education

Associate's degree or equivalent experience

Job description

Overview

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VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .

PAY RATE: $28.82- $30.33 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Program Supervisor I provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives.

DUTIES AND RESPONSIBILITIES

• Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;
• Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;
• Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
• Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff;
• Coordinate outreach and collaboration efforts with community partners and stakeholders
• Other duties as assigned

ESSENTIAL FUNCTIONS

• PROGRAM OPERATIONS: Responsible for day-to-day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
• RECORD AND TRACK SERVICES: Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director progress of project timelines.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• FUNDER FOCUS: Keep comprehensive records of compliance with Funder and Regulatory requirements.
• TRAINING AND MENTORING: Responsible for team’s development through: training, policy and procedure, structured supervision, and learning collaboratives
• CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the program goals and objectives.
• Community Outreach.
• Other duties as required and may be subject to change

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Associate’s degree or a combination of relevant education and experience (2 years).

EXPERIENCE:

• 6 Months of supervisory experience in a social services organization (leading programs, projects, or staff)

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services
• Experience connecting clients to community and government resources;
• Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers
• Ability to work with people from various backgrounds and/or limited English capabilities

Note: EEO statements and related compliance text retained from original wording.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.