Program Manager, Full-Time

Taproot Community Support Services; Port Alberni; On-site; CAD 65,000 - 85,000; Full time

Job summary

A community support organization in Port Alberni seeks a Program Manager to oversee operations and staff for their youth and adult programs. Responsibilities include implementing policies, conducting assessments, and ensuring safety compliance. The ideal candidate will have a background in social services leadership, conflict resolution, and hold relevant certifications. This full-time position emphasizes the importance of a diverse and inclusive workplace.

Benefits

Work/life balance

Competitive wages and salaries

Learning and career development opportunities

Paid vacation and benefits

Matching RRSP plan

Employee and Family Assistance Program

Qualifications

• 3-5 years leadership experience in social services.
• Experience with financial and human resource management.
• Valid Class 5 BC Driver’s License and clean driver’s abstract.

Responsibilities

• Provide operational and administrative direction for programs.
• Ensure staff utilize practices promoting health and safety.
• Supervise and evaluate performance of program staff.

Skills

Leadership

Conflict resolution

Crisis prevention

Trauma-informed practices

Education

Degree in humanities or social sciences

Tools

Microsoft Office

First Aid and CPR certification

Job description

Overview

The Program Taproot Community Support Services (formerly WJS Canada) works to improve the lives of persons in their communities through a variety of programs and services. Taproot in Port Alberni provides individualized 24-hour support for children/youth and adults with a variety of specialized and/or complex needs. In our passion to improve lives and develop life skills, we encourage inclusion and participation through community, life skill coaching, career development and family supports.

Our Services Include

• Supporting youth in recovering from adverse childhood experiences (ACEs) and overcoming other adversity by providing them trauma informed care within resource homes.
• Community-based supports for adults with diverse abilities.
• Home-based supports for adults with diverse abilities.
• Home Share programs for adults with diverse abilities.
• Life skills development supports for both youth transitioning to adult services as well as adults with diverse abilities.
• Outreach supports for youth and adults that are supported with life skills, self-help skills, employment, and more.

The Position

The Program Manager provides operational and administrative direction for the development, implementation and management programs within Port Alberni. They implement and monitor policies and procedures related to day-to-day services to persons served and direct and coordinate the day-to-day management of program staff. This position will oversee two programs. Funders are Ministry of Children and Family Development (MCFD) and Usma Nuu-chah-nulth Family & Child Services in Port Alberni.

One of the programs is dedicated to serving and supporting Indigenous youth and working in partnership with Nuu-chah-nulth and their child family services agency, Usma. We strongly encourage qualified Indigenous - First Nations, Métis, and Inuit, applicants to apply.

Schedule

One (1) permanent, full-time position available, with a weekly schedule of 40 hours per week:

• Monday through Friday 0800-1600, hours may vary to meet the needs of the program
• Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.
• On-call is on a rotation basis amongst the management team.

In Your Role You Will

• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff. Leading behavioural/intervention strategies, ensuring best practice and evidence-based practices are utilized in behavioural support plans
• Assist in providing initial and ongoing assessment/case management of youth behavioural needs and functional abilities to include review of supporting documents/previously completed assessments.
• Assist in developing, defining, and monitoring individualized service plans based on needs as well as behavioral priorities of youth, making recommendations for achieving goals.
• Assist in developing safety plans/protocols for youth and staff, leading implementation, and assuring compliance and quality of safety plans.
• Supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity.
• Ensure the program and staff comply with policies, procedures and values of the company and use best practices when supporting persons served.
• Conducting program/specialized service risk management assessments.
• Establish and implement short- and long-term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Participate and/or facilitate staff meetings and case reviews/conferences as required.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Creating training material, facilitating training, coaching, and mentoring staff on implementation of specialized practice intervention/strategies (approaches, best practice, trauma informed and mental health) specific to persons served and service delivery.
• Ensure staff who dispense medication to service recipients receive appropriate training and that all medication is dispensed according to the company’s established guidelines.
• Provide on-call and emergency coverage as required.
• Perform miscellaneous job-related duties as required.
• Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

• A degree in one of the humanities, social sciences or related field
• 3-5 years leadership experience in the social services field
• Other combinations of education and experience may be considered
• Must have experience with financial and human resource management
• Current WCB Occupational First Aid, Level 1 and CPR certificates required
• Strong conflict resolution, mediation and crisis prevention and intervention techniques
• Experience with trauma informed practices
• Valid Class 5 BC Driver’s License and clean driver’s abstract

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we\'re building a company we\'re proud of.

Our Employees Enjoy

• Work/life balance
• Learning and career development opportunities
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
• Matching RRSP plan for eligible employees within Alberta
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program

No candidate will meet every single desired qualification. If your experience looks a little different from what we\'ve identified and you think you can bring value to the role, we\'d love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We\'re seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.