Program Manager

The Salvation Army; Brampton; On-site; CAD 101,000; Full time

Job summary

A charitable organization in Peel Region, Brampton is seeking a Program Manager to oversee shelter operations, ensure compliance with standards, and guide staff development. The ideal candidate will have strong leadership and communication skills, with a commitment to community service. Competitive salary range of $66,831.48 to $83,539.35 based on experience.

Qualifications

• Proven ability to manage shelter operations effectively.
• Strong background in human resources management.
• Experience in policy compliance and program development.

Responsibilities

• Oversee shelter operations in absence of the Director.
• Assist with program development and compliance.
• Maintain communication with stakeholders.
• Supervise case management and human resources.

Skills

Leadership

Communication

Program Development

Conflict Resolution

Job description

Overview

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

RESPONSIBILITIES AND ACTIVITIES

Director Replacement

• In the absence of the Director the Program Manager is responsible for all aspects of the shelter operations.
• In matters beyond scope of the Program Manager refer to the Executive Director or their designate.

Compliance with Shelter Standards/Program Development

• Assist Director with accreditation, program reviews, and other external / internal reviews to ensure compliance with shelter standards and report any issues which arise.
• Adhere to and enforce all legislation, policies and procedures affecting the workplace.

• Assist with strategic planning and actively participate in program planning, development and implementation in the areas of emergency and transitional program streams.
• Invite, encourage and develop staff participation in program development.
• Provide Director with reports as required.

• Assist with the review of policy, procedures, and resident guidelines on a regular basis to ensure that they are relevant and compliant.

Communications

• Participate in management and staff meetings.
• Coach direct reports on a monthly basis and bring forward to Human Resources and Director any training needs.
• Maintain open, effective and timely communication with all stakeholders.

Community Relations

• Address any neighbour complaints which are beyond the supervisor level and inform the Director and appropriate agencies as required.
• Attend community meetings as required.
• Represent the Salvation Army Shelter in a professional manner at all times.

Case Management Program

• Program delivery is executed in accordance with social services best practices, Salvation Army Policies and Procedures, and Hostel Standards.
• Lead Case Management meetings and create length of stay reports
• Provide direct supervision of Casework and Housing Department.

Human Resources

• Provide direct reports with necessary support and training as required.
• Participate in the hiring, orientation, evaluation, promotion, discipline and termination in consultation with the Director of Employee Relations and Director.
• Participate in second level interviews.
• Conduct a minimum of one monthly supervision.
• Orientate direct reports and provide new staff with a mentor.
• Address performance issues in a timely manner.
• Assess proper course of action with regards to staff performance issue(s) and document all items relating to the issue(s)
• Make recommendations for staffing levels, succession planning and other suggestions that will foster a positive working environment.

Labour Relations

• Participate in the internal meeting with the Union Representative.
• Attend labour relations meeting as required.
• Possess a sound understanding and adherence to the Collective Agreement in a spirit of positive labour relations.

Compensation

The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.