Program Assistant

Canadian Blood Services; San Juan de Terranova; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Canada is seeking a Temporary full-time Program Assistant to support their Enterprise Facilities team. This role involves providing system administrative and customer service support while ensuring documentation is organized and accurate. Ideal candidates will have post-secondary administrative training, three years of related experience, and proficiency in Microsoft Office. The position offers a hybrid work model with an onsite presence required 40% of the time, contributing to a mission-driven team focused on saving lives.

Benefits

Paid in lieu of vacation and holidays

Annual performance award up to 5%

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• Minimum of three years of related experience.
• Experience in a GMP environment preferred.
• Ability to work independently and collaboratively.

Responsibilities

• Provide system administrative and customer service support.
• Support projects by creating reports and documentation.
• Maintain documents and data using knowledge management principles.

Skills

Administrative training

Record-keeping practices

Customer service orientation

Strong written and oral communication

Collaboration skills

Education

Post-secondary administrative training

Tools

Windows

Microsoft Word

Excel

Outlook

Teams

SharePoint

SAP

Documentum

Forms

Job description

Overview

This role will work in a hybrid environment with a mix of on-site and off-site work. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job details

• Job category: Administrative
• Job posting ID: 8279
• Employment status: Temporary full-time
• Anticipated start date: 2026-03-23
• Anticipated end date: 2027-03-22
• Classification: ASO
• Salary/Rate of pay: $23.84-27.28
• Application deadline: 2026-02-17

Note: This external job posting may close earlier than the advertised deadline. Apply as soon as possible.

Application requirements

• Your up-to-date resume.
• Job-specific cover letter.
• Save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make a difference in the lives of others. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values- and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country. We thank the Traditional Knowledge Keepers and Elders who have guided us in this important work and recognize the land and waters that inspire our work.

About the role

Canadian Blood Services is looking for a Temporary full-time Program Assistant to join our dynamic Enterprise Facilities team. In this role, you will provide both system administrative and customer service support, focusing on one or more specialized areas. Responsibilities include supporting internal technology systems, managing user access and data entry, maintaining infrastructure support for knowledge management tools, and ensuring project documentation is organized and up to date. This position is ideal for someone who enjoys both technical work and collaborative support.

Responsibilities

• Provide system administrative and customer service support to the Enterprise Facilities department and its stakeholders.
• Support projects by creating reports, presentations, and meeting documentation; respond to inquiries per established scripts, procedures and processes.
• Review and ensure accuracy of documentation, data, forms, policies, and manuals.
• Maintain documents and data in a controlled manner using knowledge management principles.

Qualifications and skills

• Post-secondary administrative training from an accredited institution.
• Minimum of three (3) years of related experience with good record-keeping practices.
• Experience/exposure in a GMP environment is preferred.
• Ability to work effectively in a national virtual team; capable of working independently with minimal supervision; strong teamwork and cross-functional collaboration skills.
• Proficiency with Windows, Microsoft Word, Excel, and Outlook.
• Experience with Teams, SharePoint, SAP, Documentum, and Forms is preferred.
• Strong customer service orientation with excellent written and oral English communication.

What we offer

• Paid in lieu of vacation and statutory holidays.
• Annual performance award up to 5%.
• Defined benefit pension plan.
• Employee discounts, wellness program, and professional resources.

What you can expect

• Hybrid work environment with 40% onsite requirement at Canadian Blood Services locations.
• Shift: Monday to Friday, 37.5 hours per week.
• Travel may be required to other sites for team-building meetings 1–2 times per year when needed.

Diversity and inclusion are essential to health equity. We are committed to reflecting Canada’s population and fostering a workplace where all employees can be authentic and have equal opportunities to succeed.

If this role resonates with you, please apply with your up-to-date resume. This could be your first step toward a meaningful career in saving lives. We thank all applicants for their interest; only those considered for an interview will be contacted. Emails are sent from our system; please add [e-mail] and [e-mail] to your safe senders list. Accommodation requests should be discussed with us.

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