Professional Services Engineer(Toronto)

Menlo Ventures; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Strata Identity is looking for a Professional Services Engineer to implement their Maverics solutions across various client environments. This role entails direct customer interaction, project management, and technical support, focusing on identity middleware integration. Ideal for candidates with a strong background in identity management technology and a passion for customer success.

Qualifications

• At least 3 years hands-on implementation experience of identity products.
• Client-facing deployments in multi-team setups.
• Experience with identity standards (OAuth, SAML, etc.).

Responsibilities

• Deploy and implement Strata's Maverics solutions for clients.
• Provide technical training and support during deployments.
• Maintain customer success through project management and communication.

Skills

Identity Management

Project Management

Programming

Technical Support

Customer Service

Tools

Docker

Kubernetes

AWS

OAuth

SAML

Job description

There is not a single large organization that doesn’t need what Strata has to offer. Identity security is a foundational technology that every company needs no matter what industry they are in. A great aspect of Strata is that you can call on virtually any name brand organization and be confident that someone in the organization needs what we offer. That’s why companies like Kroger, 3M, Publix, HEB, Cummins, Navy Federal Credit Union, State of Minnesota and the County of Dallas all chose to partner with Strata and solve their most pressing needs in identity.

Strata The Company

Strata is a venture-backed startup building the next generation ofdistributed identity managementfor the multi-cloud world. Led by a visionary team of serial entrepreneurs (with multiple exits) who created the first generation of Web identity management, the first IDaaS solution, co-authored SAML, and now are creating the Identity Orchestration market.

This is truly a ground-floor opportunity for a Sales Development Representative that wants to have a hand in building the future of the multi-billion dollar, multi-cloud identity market.

The Team

At Strata, we built the team around a core culture of collaboration, authenticity, and respect. At Strata we have what we call the Maverics Spirit that is a mix of courage, confidence and grit that combines to reveal the best characteristics of our team. We invest heavily in company culture and celebrate our successes weekly while executing like no other team in the industry.

The Product

Strata’s platform - Maverics - is identity middleware that connects identity infrastructure (Okta, Microsoft, Ping, AWS and others) with applications to modernize security and automate IT processes, all without requiring any rewriting of applications saving millions of dollars in measurable expenses.

Strata works closely with our partners at Microsoft Azure, Okta, AWS, GCP, and VMware to ensure interoperability through deep, native integrations. We build our software to be secure, scalable, and extensible; you help bring it to the world.

Secure. We take security seriously and build it into the core of what we develop and how we run our platform.

Scalable. Strata’s customers rely on our software to secure their core business operations, meaning we need to be available 99.999%.

Extensible. Strata built the Maverics platform for distributed identity management to support evolving use cases that our customers bring us. As such, we build our software to easily integrate with and manage many other identity infrastructure systems.

The Role

Strata Professional Services Engineers provide professional services both on-site or remotely. Services consist of deployment of Strata’s Maverics technology and solutions as well as end user and partner training. The Professional Services Engineer acts as the technical representative leading the direct interaction with the customer’s personnel and project teams leveraging Strata’s best practices.

This role helps the customer to quickly benefit from the Strata solution and realize business value. Meanwhile, Professional Services Engineers provide field feedback to product management and engineering teams based on their experiences with customer implementations throughout the deployment process.

This is a hands-on-keyboard role where you are responsible for implementing Strata’s software at customers’ locations both on premises and in the cloud.. Your core team responsibilities include:

• Ensuring customer success with thorough project management, meeting deadlines, and frequent communication
• Installing and updating core Maverics Identity Orchestration software, Maverics connectors, directories, and web services
• Building integrations and customization code to extend Strata’s software to work with customers’ environments
• Identifying and resolving issues related to the activation and implementation of the software
• Assessing customers’ technical needs and capabilities during implementations
• Providing highly responsive customer service and maintaining a high level of member satisfaction
• Corresponding and fulfilling all commitments for internal and external customers
• Recording and documenting solutions to common and difficult problems
• Collaborating with engineering to improve the implementation and configuration of professional service processes
• Training partners from leading services organizations including the top Global Systems Integrators (GSIs) and boutique identity firms

This role is expected to bein office4 days per week.

Some travel is required.

In addition to the core responsibilities defined above you will work collaboratively with Pre-Sales to offer technical expertise. This includes working with Strata Account Executives, Sales team and our partners. Specifically you will:

• Add expertise to integration discussions and deep dives (API, SSO, CRM, etc...)
• Assist in information sharing and customer transition from pre to post sales (timeline, expectations, metrics, onboarding & project plans, best practices)
• Assist in creation and delivery of prospect training programs
• Any and all items to get a deal across the finish line

The Ideal Candidate

Our ideal candidate has at least 3 years of experience in the following domains:

• Hands-on implementation experience of ForgeRock, Ping, Okta, SailPoint, CA, Oracle, IBM and Microsoft suite of IAM products etc.
• Experience in client facing deployments and working in multi-team, multi-vendor team setup
• Experience in implementing identity standards like OAuth, SAML, OIDC, and LDAP
• Experience with legacy authentication systems such as CA/Broadcom SiteMinder and Oracle Access Manager
• Fairly exposed to cloud security and cloud technologies such as AWS, Google Cloud, Docker, Cloud Distribution
• Experience with DevOps build/run model
• Intermediate proficiency in programming languages such as GoLang, JAVA, Jscript etc.
• Comfortable working in and troubleshooting Linux based systems
• Exposure to web server architecture and the ability to troubleshoot web server/linux related issues

You don’t have to be an expert in these things, but you should be ready and excited to become one:

• Microservices
• Infrastructure as code
• Kubernetes and Containers
• AWS management, Terraform

You’ll bring experience in:

• Implementing complex, enterprise-scale identity infrastructure
• Being a technical lead for a team of professional services consultants
• Working with clients directly

Similar Companies - if you were successful implementing identity software at these companies there’s a great chance you’ll be successful at Strata

• E&Y, PWC, Accenture, KPMG or other Global Systems Integrators
• CoreBlox, SecureIT, Identropy or other boutique identity integration firms

Sounds interesting? We’d love to talk. Let’s set up a time to talk and see if there’s a match and maybe you will join this tribe of Maverics!

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