Professional Services Delivery Coordinator

Bell Canada; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A major telecommunications provider in Montreal is seeking a Professional Services Delivery Coordinator. You will be responsible for resource allocation, managing communication among stakeholders, and supporting project proposals. Ideal candidates will have at least 5 years of experience, strong interpersonal skills, and a background in telecommunications. This full-time position offers flexible working arrangements and a comprehensive benefits package.

Benefits

Medical, dental, vision, and mental health benefits

35% discount on services

Qualifications

• 5+ years of experience in operations management, project management, engineering or sales.
• Experience dealing directly with business clients (B2B).
• Telecommunications training/experience.

Responsibilities

• Allocate technical resources to installation projects efficiently.
• Resolve resource availability conflicts with project managers.
• Produce weekly status reports for Bell's client.

Skills

Operations management

Project management

Excellent interpersonal skills

Telecommunications knowledge

Ability to analyze problems

Education

Minimum DSC or equivalent

Project management training

Business administration training

Tools

Excel

JIRA

Outlook

Word

Job description

Professional Services Delivery Coordinator

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

• Allocating technical resources (technicians, installers, supervisors) to installation projects in a 5-week work plan, while optimizing resources.
• Working with project managers to resolve resource availability conflicts.
• Communicating weekly assignments to certain groups of employees. Managing ad-hoc changes to daily and weekly assignments (e.g., work cancellations, absences, etc.)
• Working with project managers to improve detailed activity scheduling, particularly with regard to installation activities and coordination with other trades.
• Coordinating the production of technical and commercial proposals by a team of designers to ensure that deadlines are met. This includes receiving client requests, assigning a designer based on employment level, monitoring the progress of the work up to the submission of the proposal. The position does not entail managing designers or involvement in proposal content.
• Producing a weekly status report on the progress of proposals using established benchmarks, mastering the details, and reporting weekly to Bell\'s client, identifying obstacles, risks, and requests that will address the aforementioned.
• Supporting employees in administrative functions, such as helping to obtain client access, monitoring client or Bell approvals, obtaining the status of orders for projects, verifying timesheets and settling supplier or client billing issues.

Critical Qualifications

• A minimum of 5 years of experience in operations management, project management, engineering or sales.
• Experience dealing directly with business clients (B2B)
• Telecommunications training/experience
• Minimum DSC or equivalent combination of training and experience
• Project management training/experience is an asset
• Business administration training/experience is an asset

Preferred Qualifications

• General knowledge of telecommunications projects, including Wi-Fi, LAN, telephony and wiring
• Aptitude for project management, particularly resource allocation and deadline management
• Ability to work under pressure with tight deadlines, resource constraints, and ambiguity
• Ability to set priorities in a changing environment
• Ability to analyze and resolve problems rationally
• Autonomy and resourcefulness
• Excellent interpersonal skills
• Business-minded
• Mastery of Excel, JIRA, Outlook, Word
• Excellent French and mastery of English
• General knowledge of the coordination of real estate projects or projects involving worksites

Adequate knowledge of French is required for positions in Quebec.

Additional Information

• Position Type: Management
• Job Status: Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you\'ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you\'ll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.