Products Technical Representative - Rock Tools

Boart Longyear; Northeastern Ontario; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global drilling solutions provider is seeking a Products Technical Representative to connect product development with customer needs. This role includes field-based customer engagement, product trials, and internal operations support, requiring 5+ years of experience in the mining or drilling sectors. Ideal for individuals with a technical background, the position offers competitive pay and comprehensive benefits, and allows for remote work when not traveling.

Benefits

Strong compensation plan

Medical, vision, and dental program

Retirement program

Employee recognition rewards program

Employee assistance program

Qualifications

• 5+ years of relevant experience in mining, drilling, or heavy industrial sectors.
• Solid understanding of consumables subject to wear and the mechanics of drilling systems.
• Detail-oriented and analytical mindset with experience in product testing, inventory control, and technical writing.

Responsibilities

• Serve as the regional product expert for rock tools and advise customers.
• Plan and execute structured field trials including test planning and analysis.
• Support the Canadian Sales Management team in customer acquisition efforts.

Skills

Technical communication

Analytical mindset

Relationship management

Training ability

Strong Microsoft Office skills

Education

Bachelor’s degree in Mechanical, Mining, Industrial, or Materials Engineering

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Location: Candidate may be based anywhere in Ontario and Quebec.

Role Overview: We are seeking a Products Technical Representative - Rock Tools to act as a key technical bridge between our product development, operations, and customers. This dual-purpose role combines field-based customer engagement and sales support with internal product lifecycle and inventory management for rock tools and other drilling consumables.

You’ll split your time between visiting customer sites to support field trials, drive product performance, troubleshooting and provide training — and collaborating with internal stakeholders on inventory optimization, cost initiatives, technical marketing, and feedback loops for product improvement. This role is ideal for a technically savvy and commercially minded professional who thrives in both field and office settings. When not traveling for client or internal engagements, this position will be performed remotely (work from home). Estimated travel requirement is approximately 50%, including occasional overnight and weekend travel as required by clients.

Key Responsibilities

1. Field Sales & Product Support
   • Serve as the regional product expert for rock tools; advise customers and sales teams on product use, performance optimization, and application best practices.
   • Plan and execute structured field trials of new consumables — including test planning, performance analysis, and feedback reporting.
   • Actively support the Canadian Sales Management team in customer acquisition, relationship management, and strategic growth initiatives.
   • Deliver technical presentations, product demonstration trials, training, and on-site product demonstrations to drillers, customers, and internal teams.
   • Collect and analyze field feedback for use in product improvements, warranty claims, and market positioning.
2. Product Management & Operations Support
   • Support the global product management team with lifecycle planning, SKU rationalization, and cost-reduction initiatives.
   • Manage high-value inventory tracking, reorder point (ROP) updates, and supply planning for large contracts.
   • Collaborate with engineering, sourcing, and manufacturing to support value engineering and ensure product data integrity.
   • Create and maintain technical marketing content including product specs, training materials, case studies, and value calculators.
   • Evaluate competitor offerings and market trends to identify differentiation opportunities and feed strategy development.

Minimum Qualifications

• Authorized to work in Canada; valid driver’s license.
• Bachelor’s degree in Mechanical, Mining, Industrial, or Materials Engineering.
• 5+ years of relevant experience in mining, drilling, or heavy industrial sectors.
• Solid understanding of consumables subject to wear (e.g., rock tools) and the mechanics of drilling systems.
• Strong Microsoft Office proficiency (Excel, PowerPoint) and technical reporting skills.
• Proven ability to train and communicate technical concepts across all levels — from drill operators to executives.
• Detail-oriented and analytical mindset with experience in product testing, inventory control, and technical writing.
• Willingness and ability to travel frequently within Canada and occasionally internationally.

Preferred Qualifications

• Prior experience with rock tools.
• Underground or Surface Drilling Experience in Top Hammer or DTH applications.
• Familiarity with ERP systems (e.g., Oracle) and product costing practices.
• Project management experience in a cross-functional environment.
• Knowledge of inventory health metrics and SKU-level planning.
• Bilingualism in English and French is considered an asset for this role.

Compensation, Benefits and Perks

Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

• A strong compensation plan
• Medical, vision, and dental program
• Retirement program
• Employee recognition rewards program (BRAVO)
• Employee assistance program

Company Overview

Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, tooling, and drilling consumables for customers worldwide. Our people are our most important asset, and we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment.

Our Vision: To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.

Our Values: Integrity, Health & Safety, Teamwork & Diversity, Customer Focus, and Sustainability.

Boart Longyear is headquartered in Salt Lake City, Utah, USA. We are an Equal Opportunity Employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please apply online at boartlongyear.com/careers.