Product Support Coordinator

ReadyQuip; Timmins; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading service provider in Ontario is seeking a Product Support Coordinator. The successful candidate will manage service work orders, assist with scheduling, and ensure customer satisfaction. Bilingual skills in French and English are essential. This role offers competitive salary and benefits, with opportunities for career growth within the company.

Benefits

Comprehensive employee benefit package

Competitive salary

Qualifications

• 2+ years equivalent experience in coordinator role.
• Self-motivated, adaptable to changing priorities.
• Heavy equipment certified technician preferred.
• Able to read and understand technical prints.

Responsibilities

• Process service work orders, reports, invoices.
• Assist with scheduling to maximize productivity.
• Maintain service history within Service Scheduler.
• Monitor rental fleet utilization and equipment maintenance.

Skills

Bilingual in French and English

Analytical skills

Organizational skills

Interpersonal skills

Communication skills

Customer service orientation

Education

Post-secondary education

Tools

Microsoft applications

Job description

ReadyQuipSales and Services Ltd. is an established distributor within the province ofOntario. We pride ourselves in our superior products, and exceptional customerservice with an incomparable team of employees. We offer a challenging yetrewarding professional environment with great benefits and endless careeropportunities.

Weat ReadyQuip are currently looking to grow our team and expand ourorganization. We are searching for a dedicated, and self-motivated individualthat can help bring ReadyQuip to the next level.

KEY ACCOUTABILITIES:

· Processservice work orders, reports, invoices and warranty claims

· Preparequotes and invoices for customers

· Assistwith scheduling to maximize productivity

· Assistwith work-in progress in a timely fashion

· Monitorwork-in-progress reports with Product Support Supervisor/Service Manager andTechnicians to manage company objectives within the invoicing process

· Providesupport on time-card entry for payroll and work order purposes

· Maintainservice history within Service Scheduler

· Ensureinternal and external customer requirements are met in an efficient,knowledgeable and professional manner

· Ensureinternal company vehicle maintenance is completed as recommended bymanufacturer

· Monitorrental fleet utilization and maintenance contracts to ensure maintenance asrecommended by OEM

· Monitortelematics for equipment maintenance scheduling and equipment issues for bothinternal/external customers

· Maintaintraining register for all technicians and employees

· Maintaintravel log for all remote site staff and co-ordinate staff travel logisticsincluding, flights, accommodations and customer protocol registration

• Promote customersatisfaction and follow up repairs

· Participateand promote in safe and environmentally sound work behaviors and practices atall times in support of Readyquip’s Health and Safety Policy/Program(s) andbest practices

· Specialprojects as required

QUALIFICATIONS:

· Bilingualin French and English, oral and written

· 2+years equivalent experience in coordinator role

· Acustomer centric self-starter with excellent analytical, organizational,interpersonal and communication skills

· Selfmotivated, adaptable to constantly changing priorities and schedules with asense of urgency in a fast paced, deadline driven environment

· Heavyequipment certified technician possessing either: journeymen, red seal orequivalent certificate, preferred

· Workingknowledge in heavy equipment industry

· Mustbe able to read and understand prints (hydraulic & electrical), drawing andtechnical bulletins

· Mustpossess good relationship management, interpersonal and communications skills

· Workevening shifts and weekends as required

· Completedpost-secondary education

· A teamplayer with a strong customer service orientation.

· Goodorganizational skills.

· Musthave a good driving record (copy of drivers’ abstract may be required)

· Excellentcommunication, negotiating, analytical and organizational skills

· Knowledgeablewith Microsoft applications along with basic computer skills

· Workingknowledge of competitors equipment

· Effectiveteam player with strong business with good judgment

CHARACTER COMPETENCIES:

· Ability to multi task

· Critical thinking: using logic andreasoning to identify the strengths and weaknesses of alternative solutions,conclusions, or approaches to problems

· Judgment & decision making: choosingappropriate actions based on common sense and cost-benefit analysis

· Coordination: adjusting actions inrelation to others’ actions

· Leadership and persistence in face ofobstacles

We thank all applicants for theirinterest; however, only those selected for an interview will be contacted. Nophone calls, please. Readyquip is an equal opportunity employer.

Readyquip Sales and Service Ltd is currently acceptingapplications for the

Following position:

PRODUCT SUPPORT COORDINATOR

These positions offer a very competitive salary and

Comprehensive employee benefit package.

Send Resume in confidence to:

ReadyQuip Sales and Service Ltd.

P.O. Box 2140

3088 Riverside Drive

Timmins, ON P4N 7X8

Fax: [phone]

Attention: Human Resources

e-mail: [e-mail]

ONLY THOSE CONSIDEREDWILL BE CONTACTED. NO PHONE CALLS PLEASE

Receive a notification when this company posts a new job.

You must agree to the Privacy Policy.

An account with this email already exists.

Company

Company is required.

Name

Name is required.

Email

Email is required.

Password

Password is required.

Password must be at least 6 characters.

Confirmation Password

Password confirmation is required.

Password confirmation does not match.

Address

Address is required.

City

City is required.

Phone

Phone is required.

Industry Sector

Category is required.

Please Specify...

How did you learn about JobsIn Timmins?

This field is required.

Please Specify...

This field is required.

You must agree to the Privacy Policy.

An account with this email already exists.