Product Manager II, Retail

Lightspeed Commerce; Ottawa, Toronto, Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading commerce platform provider in Canada is seeking a Product Manager II to join their Retail team. This role involves crafting product strategy and enhancing the customer experience for retailers. The ideal candidate will have a strong ownership mindset, excellent communication skills, and experience in developing scalable SaaS applications. Enjoy flexible work arrangements and an extensive benefits package, including a health and wellness benefit of $500 per year.

Benefits

Flexible work environment

Career opportunities

Health and wellness benefit of $500

Mental health support services

Paid leave for new parents

Qualifications

• Strong organizational skills to lead initiatives.
• Track record of driving development of scalable SaaS applications.
• Demonstrated ability to leverage analytics and customer feedback.

Responsibilities

• Identify and solve complex problems for retail merchants.
• Communicate business constraints and customer needs.
• Craft and prioritize the product roadmap.

Skills

Strong sense of ownership

Excellent written and verbal communication skills

Data-driven mindset

Experience with SaaS applications

Ability to work within distributed teams

Knowledge of retail environment

Job description

Overview

We’re looking for a Product Manager II to join our Retail team. Reporting to the Group Product Manager, you will be responsible for ensuring the best possible end-to-end experience for Lightspeed retailers by gaining a deep understanding of the retailer landscape and its challenges, setting your squad’s product strategy and discovering our next big opportunities. The ideal candidate for this role has strong communication and stakeholder-management skills as well as experience building customer-facing web apps. You will contribute to a world-class product and collaborate daily with a cross-functional team to enhance our merchant experience.

What you’ll be doing

• Discover and define: Work collaboratively to identify and solve complex problems retail merchants are facing.
• Communicate and Deliver: Share your understanding of business constraints and customer needs with your product team, ensuring everyone fully understands the problem and has the context needed to deliver effective solutions.
• Own and influence: Leverage data and qualitative insights to craft and prioritize the product roadmap and gain support from teammates, colleagues, stakeholders, and key executives to deliver on it.
• Iterate and Learn: Regularly gather customer feedback and analyze product performance to continuously refine features and improve the user experience.
• Raise the bar: You’ll work with market-leading technologies, colleagues, and partners to create innovative solutions.

What you need to bring

We\'re looking for a candidate who has experience with the following:

• Strong sense of ownership combined with exceptional organizational skills, enabling you to lead initiatives from product strategy through to delivery.
• A track record of driving the development of highly scalable, public-facing SaaS applications, with a focus on high-usage user experience.
• Excellent written and verbal communication skills, with the ability to present complex ideas clearly and compellingly, tailoring messages to different audiences and stakeholders.
• Demonstrated ability to work within distributed cross-functional teams, including engineering, design, GTM, and customer success, to achieve product objectives.
• Data-driven mindset, with experience leveraging analytics, customer feedback, and market trends to inform product decisions.
• Knowledge of the retail space environment (the life of typical merchants, workflows and their business operations)
• Experience tracking and evaluating NPS scoring would be a plus.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Contribution to pension fund
• Loss of gain insurance
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents

Who we are

Powering the businesses that are the backbone of the global economy, Lightspeed\'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the NYSE and the TSX. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

EEO and accessibility

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.