Product Manager

Dialogue; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading virtual care provider in Canada is looking for a Product Manager to enhance its Care Platform. This role involves owning initiatives to improve the care provider experience and operational efficiency. You will work with cross-functional teams to deliver impactful solutions, taking charge of the product lifecycle from discovery to evaluation. Bilingualism in French and English is required, along with a strong focus on user and data-driven decision-making. Benefits include comprehensive health coverage and a hybrid work model.

Benefits

Access to mental health support

Fully funded insurance and health spending account

4 weeks vacation and wellness days

Hybrid work model

Learning opportunities via Coursera

Qualifications

• 2+ years of experience in product management or as a product owner.
• Proficiency in product development methodologies and leading Scrum teams.
• Strong user-centered and data-driven mindset.

Responsibilities

• Own and deliver high-impact initiatives on the Care Platform.
• Partner with cross-functional teams to improve experiences.
• Define and prioritize product goals using a hypothesis-driven approach.

Skills

Product lifecycle management

Communication skills

Data analysis

Bilingual (French and English)

Job description

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
>Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

Product Manager

Our passion is to help people improve their well-being — and that starts with supporting the providers who deliver care to our members every day.

Reporting to Yiwen Sim, Group Product Manager, you will play a key role within the Provider Stream, whose mission is to enable Dialogue’s care providers to deliver world-class care through efficient, intuitive, and scalable tools.

In this role, you will own and deliver high-impact initiatives on our Care Platform, working on core workflows and platform capabilities that support care delivery and service operations. Your work will directly improve care provider experience, reduce operational friction, and help ensure members receive timely, high-quality care.

What you'll be doing

• Partner with cross-functional teams (Engineering, Design, Service Operations, Clinical and others) to identify opportunities that improve Care Provider and Member experiences.
• Work closely with a dedicated Scrum team to define, prioritize, and ship impactful solutions for Care Providers and operational teams.
• Engage deeply with internal stakeholders and end users to understand their needs, validate problems, and incorporate feedback into product decisions.
• Define and prioritize product goals using a hypothesis-driven approach, balancing user value, operational impact, technical feasibility, and regulatory considerations.
• Own the end-to-end product lifecycle for your initiatives, from discovery and definition through delivery and iteration.
• Measure and evaluate the impact of shipped features against clear user, operational, and business outcomes.
• Translate complex technical and operational concepts into clear, actionable requirements and narratives that align teams and stakeholders.

We'd love to hear from you if you have

• 2+ years of proven experience in product management or as a product owner with a track record of success in owning the whole product lifecycle from ideation to delivery.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders at various levels.
• Proficiency in product development methodologies, including experience leading Scrum teams, in collaboration with Engineering and Design.
• Strong user-centric mindset and a passion for delivering great impact for customers and the business value.
• Strong data-centric mindset, eager to analyze product outcomes.
• Demonstrated ability to manage ambiguity and uncertainty.
• Humble confidence and an open-minded, flexible approach to problem-solving.
• Experience with testing and experimentation as part of product development is a strong asset.

Bilingualism Requirement

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

Benefits

At Dialogue, your well-being is our priority. Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family.
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement.
• 4 weeks vacation, 9 wellness days, and 1 volunteer day.
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles.
• Work abroad up to 4 weeks/year.
• Incentive plans, referral bonuses & RRSP matching.
• Learning via Coursera, external training budget & mentorship.