Product Adoption Analyst

Prophix; Toronto; Remote; CAD 55,000 - 75,000; Full time

Job summary

A global financial performance management leader in Toronto is seeking a Product Adoption Analyst to support customer success initiatives. The ideal candidate possesses strong communication skills and technology proficiency. Responsibilities include ensuring customer adoption, creating training content, and managing client relationships, with a focus on collaborative work in a remote setting.

Benefits

Competitive compensation

Vacation and benefits packages

Corporate Social Responsibility initiatives

Qualifications

• 1-year relevant work experience required.
• Experience managing multiple clients/projects concurrently.
• Ability to work independently and collaboratively.

Responsibilities

• Support customers enrolled in the Continuous Success Package.
• Ensure successful adoption and provide training.
• Create written or video product knowledge-based content.

Skills

Strong communication skills

Presentation skills

Organizational skills

Education

Post-secondary education in Computing, Business, or Finance / Accounting

Tools

MS Office Suite

Microsoft SQL Server

Windows Server

Job description

Overview

See what you can do with Prophix

Prophix is a fast-growing global leader in financial performance management. Ambitious finance teams use Prophix One, our Financial Performance Platform, to improve the speed and accuracy of their decision-making with a harmonized user experience, stepping confidently into the next generation of finance.

Headquartered in Etobicoke, Ontario with offices in 16 cities, we work with a global network of partners across North America, South America, the UK, Europe, and Asia to serve thousands of finance leaders across nearly one hundred countries.

What You Will Do

A Prophix Product Adoption Analyst is a dynamic individual looking to transition into a fast-paced, customer-oriented role. The position will report to a Manager, Product Adoption within the Customer Success Team, and work extensively with various internal and external clients.

The successful candidate will have strong interpersonal skills and be mature and confident when dealing with high-level customer executives. Additionally, we are looking for an individual who will support existing client solutions. There is a significant amount of time spent interfacing with our clients, and the position requires a comfortable and confident individual working remotely with our customers.

Primary Responsibilities :

• Support customers enrolled in the Continuous Success Package. Including but not limited to :
• Ensure successful adoption
• Training and enablement
• Best practice guidance
• Model design guidance
• Support issue resolution with various clients, including
• Performance testing
• Solution testing
• Client training
• Create written or video product knowledge-based content
• Support clients via initiatives aimed at improving the customer experience and customers’ product experience
• Execute internal projects per manager's direction

What You Will Bring

To succeed in this role, you will need a combination of experience, technology skills, personal qualities, and education.

Required Qualifications

To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

• Post-secondary education in Computing, Business, or Finance / Accounting
• 1-year relevant work experience
• Experience managing multiple clients / projects concurrently
• Proficiency in MS Office Suite, Microsoft SQL Server, and Windows Server
• Strong communication, presentation, and organizational skills
• Ability to work independently and collaboratively
• Confident interfacing across all organizational levels
• Legally entitled to work in the role’s location; ability to travel internationally with a valid passport

Preferred Qualifications

• Academic or practical knowledge of accounting / financial concepts (e.g., planning, budgeting, forecasting, consolidation)
• Strong problem-solving and analytical skills
• Experience with remote assistance technology
• Software implementation and accounting experience
• Attention to detail with the ability to prioritize in a fast-paced environment

Why join?

A solid foundation - and a bright future

Prophix has been a pioneer in finance technology for 35 years and counting. And to further our mission and vision, we’re proud to work with our investors, Hg Capital, to grow our business and expand our market share.

Community, culture, and purpose

Phixers (the extraordinary team at Prophix) pursue excellence by creating wins for all, driving continuous innovation, and building purposeful solutions for our customers and partners.

We reward hard work, but we also know that life outside of work is vital. That’s why we provide highly competitive compensation, vacation, and benefits packages, and encourage you to get involved in our many charitable, sports, or knowledge clubs and seasonal celebrations.

Through our Corporate Social Responsibility (CSR) program, we aim to create a lasting impact on the global community with meaningful programs and initiatives. Participate in fundraising activities and get paid to volunteer for causes that matter to you. Our CSR committee also collaborates with local and international charities to donate $50,000 to deserving projects each quarter we meet our profit goals.

Learn more about us on our Careers Page !

Apply now!

Prophix promotes a diverse, inclusive, and accessible workplace. If you feel like you are a great fit for this role, please apply. While we can’t guarantee an interview, we will consider the full breadth of your experience and background.

At Prophix, we are committed to creating a working environment that is barrier-free. Please advise our Recruitment team if you require reasonable accommodation during the interview and assessment process, and we will work with you to meet your needs.