Print & Mail Services Associate

Xerox; Quebec; On-site; CAD 31,000 - 64,000; Full time

Job summary

A leading technology company in Québec City seeks a Print & Mail Services Associate to support Xerox-managed service sites. This role involves operating print and mail equipment, performing document production, and providing client support. The ideal candidate has a high school diploma, at least one year of related experience, and strong organizational skills. Bilingualism is preferred. Benefits include comprehensive medical and retirement plans, with a salary range of CAD 31,800 to CAD 63,600.

Benefits

Comprehensive medical benefits

Dental and life insurance

Paid Time Off and holidays

Retirement benefits

Qualifications

• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• 1 year experience in a print, mail, or customer service role required.
• Clear communication skills and a customer service mindset needed.

Responsibilities

• Operate digital and color print equipment for document production.
• Perform mailroom tasks: sorting, delivery, metering, and packaging.
• Monitor job queues, perform quality checks, and log/report activities.

Skills

Proficiency with Microsoft Office

Organizational skills

Ability to operate print equipment

Clear communication skills

Customer service mindset

Bilingual (English/French)

Education

High School Diploma or equivalent

1 year experience in print/mail/customer service

Post-secondary training in office administration

Job description

General Information

City: Québec City | State/Province: Quebec | Country: Canada

Department: DELIVERY_ACCOUNT_OPERATIONS | Date Posted: Friday, December 19, 2025 | Working time: Full-time | Reference #: 20036806 | Job Level: Individual Contributor | Job Type: Experienced | Job Field: DELIVERY_ACCOUNT_OPERATIONS | Seniority Level: Entry Level | Currency: CAD - Canada - CA

Annual Base Salary: Minimum $31,800 | Maximum $63,600. This range reflects the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees.

Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits.

Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose

The Print & Mail Services Associate supports Xerox‑managed service sites by providing efficient print, mail, and office‑related services. This role blends hands‑on document production and finishing work with basic client support and workflow coordination.

Primary Responsibilities

• Operate digital and color print equipment for document production.
• Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.
• Use finishing equipment such as laminators, paper cutters, and inserters.
• Conduct basic troubleshooting and maintenance of office equipment.
• Monitor job queues, perform quality checks, and log/report production activities.
• Assist with file preparation, scanning, archiving, and electronic file management.
• Interact professionally with clients and end‑users; provide support and elevate issues as needed.
• Maintain inventory levels and assist in ordering office/production supplies.
• Participate in workflow optimization and continuous improvement initiatives.

Skills and Qualifications

• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking skills in a fast‑paced environment.
• Ability to operate and maintain various print and mail equipment.
• Clear communication skills and a customer service mindset.
• Physical ability to lift up to 50 lbs and stand/walk for long periods.
• Bilingual (English/French or other languages) preferred for some locations.

Education and Experience

• High School Diploma or equivalent required.
• Minimum 1 year experience in a print, mail, or customer service role.
• Post‑secondary training in technology, office administration, or print production is a plus.