Premium Support Specialist: Luxury Guest Care

Traveltechessentialist; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading hospitality platform is looking for a Premium Support Associate to provide exceptional customer service and support to their community. The role requires 3+ years of experience in multicultural customer service teams, strong communication skills, and the ability to work flexible shifts, including evenings and weekends. This position is fully remote within Canada, specifically in British Columbia or other selected provinces.

Qualifications

• 3+ years of relevant experience in multicultural customer service teams, preferably in hospitality.
• Very good verbal and written communication skills for providing exceptional customer service.
• Ability to thrive in a fast-paced, ambiguous environment.

Responsibilities

• Provide end-to-end support to community members.
• Personalize communications to users, demonstrating high hospitality standards.
• Proactively identify opportunities to enhance user experience.

Skills

Customer service expertise

Strong communication skills

Problem-solving abilities

Adaptability

Active listening skills

Job description

A leading hospitality platform is looking for a Premium Support Associate to provide exceptional customer service and support to their community. The role requires 3+ years of experience in multicultural customer service teams, strong communication skills, and the ability to work flexible shifts, including evenings and weekends. This position is fully remote within Canada, specifically in British Columbia or other selected provinces.