Practice Manager - Smile City Dental Toronto

SmileCity Dental; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading dental practice in Toronto is seeking an experienced Practice Manager to oversee operations, ensure exceptional patient care, and support team performance. This role involves managing staff, improving processes, and maintaining compliance with regulations. Ideal candidates will have leadership experience and proficiency in dental software. Competitive compensation and a comprehensive benefits package are offered.

Benefits

Competitive Compensation

Comprehensive benefits package

Continuing education opportunities

Supportive team environment

Opportunities for career growth

Qualifications

• Previous experience in Dental Practice Management or a related field.
• Strong leadership and communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Oversee scheduling, patient flow, and inventory management.
• Manage front desk staff, provide training, and ensure top-tier customer service.
• Ensure adherence to regulatory protocols and patient confidentiality.

Skills

Leadership

Communication

Organizational skills

Multitasking

Proficiency in dental software

Tools

Dental software

Job description

Smile City Dental i s a leading dental practice in Toronto, Ontario dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental professionals.

We’re looking for an experienced, people-focused Practice Manager to lead one of our dynamic teams at Smile City Dental in Toronto. This is an exciting opportunity for someone who thrives in a leadership role, enjoys creating smooth day-to-day operations, and genuinely cares about both the patient and team experience.

As our Practice Manager, you’ll play a key role in the overall success of the clinic — ensuring exceptional patient care, supporting a high-performing team, and managing the business side of operations with efficiency and heart. You’ll work closely with the clinical team, support staff, and head office to keep things running smoothly and continue building a practice environment that feels respectful, inclusive, and growth-oriented.

Schedule : Full-Time

What We Offer :

Competitive Compensation

Comprehensive benefits package (including health & dental insurance and RRSP contribution)

Continuing education opportunities and professional development support

Supportive team environment focused on collaboration

Opportunities for career growth and advancement

Key Responsibilities :

Daily Operations : Oversee scheduling, patient flow, and inventory management

Team Leadership : Manage front desk staff, provide training, and ensure top-tier customer service

Process Improvement : Develop and implement office policies to enhance efficiency and productivity

Collaboration : Work closely with clinical staff to optimize scheduling and treatment plans

Compliance : Ensure adherence to regulatory protocols, infection control, and patient confidentiality

Patient Relations : Address inquiries, complaints, and billing concerns in a professional and timely manner

Marketing Support : Assist in efforts to attract and retain patients

Qualifications :

Previous experience in Dental Practice Management or a related field

Strong leadership and communication skills, with the ability to motivate and inspire your team

Excellent organizational and multitasking abilities

Proficiency in dental software and office management systems

Knowledge of dental terminology, procedures, and regulatory requirements

We are an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace that welcomes applicants from all backgrounds.

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