Post Sales Solutions Engineer

N-able; Ottawa; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A leading global software company is seeking a Post Sales Solutions Engineer based in Ottawa, Canada. This hybrid role requires strong communication skills and technical expertise to build relationships with partners, provide training, and troubleshoot issues to ensure optimal use of products. Ideal candidates will have experience in customer-facing technical roles, particularly within MSPs, and be comfortable working in a dynamic environment while meeting objectives.

Benefits

Fully covered medical, dental and vision

Generous PTO and observed holidays

2 Paid VoluNteer Days per year

Paid Parental Leave

401(k) with company-match

Employee Stock Purchase Program

Free Lunch 2x per week

On-site gym access

Wellness rewards

Custom learning experience

Qualifications

• Proactive mindset to engage with partners.
• Experience in a customer facing technical role preferred.
• Strong communication and presentation skills.
• Ability to thrive in dynamic environments.

Responsibilities

• Build relationships with partners to understand their needs.
• Provide technical advice and guidance on N-able products.
• Advocate for partner success in discussions with Product Management.
• Guide partners in creating custom solutions.
• Troubleshoot technical issues swiftly.
• Train partners and internal teams on N-able products.
• Utilize market insight to assist in customer migrations.
• Document partner interactions and project updates.

Skills

Customer communication

Technical problem solving

Proficiency in Windows

Scripting and automation

Networking

Virtualization

Education

Technical degree

Job description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

N-able is seeking a Post Sales Solutions Engineer to join us on this exciting journey as we grow!

Please note this is a hybrid role, therefore attendance at the collaboration hub is required.

What You'll Do

• Build and Foster Relationships: Connect with partners to really understand their needs, tech stack, and how they're using our products, making sure they get the most out of their investment in N-able.
• Technical Expertise and Guidance: Offer top-notch technical advice by digging into complex requirements and making sure they fit well with N-able products. Work closely with partners to navigate any product gaps, and lead by example within the team, mentoring your colleagues.
• Partner Success Advocacy: Be the voice of our partners in technical talks with Product Management and Development. Show them how they can get even more out of N-able products to boost their business.
• Solution Design and Implementation: Collaborate with partners to tackle their technical needs. Guide them through creating custom monitoring, automation, and reporting solutions that fit their goals perfectly. Share best practices for deploying N-able products.
• Troubleshooting and Problem Solving: Get hands-on with tricky technical issues, making sure partners' problems are solved quickly, whether by you directly or by looping in our Support or other teams when needed.
• Training and Enablement: Provide training and support to both partners and internal teams, ensuring everyone gets the most out of N-able products.
• Market and Competitive Insight: Use your knowledge of MSPs and competitors to help with customer migrations and share insights that keep our partners ahead of the curve.
• Documentation and Accountability: Keep track of partner interactions, project updates, and solutions, ensuring everything’s communicated clearly and everyone’s on the same page.

What You'll Bring

• A proactive and curious mindset, always ready to engage with partners, ask the right questions, and dig into their unique technical needs.
• Previous experience in a customer facing technical role, especially within an MSP or in selling to MSPs.
• Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly and consult effectively with partners in face-to-face meetings or in-person.
• Proficiency in Windows operating systems, scripting, automation, networking, and virtualization. Experience with Mac operating systems is preferred.
• A background in supporting Remote Monitoring and/or PSA solutions is a big plus.
• The ability to thrive in a fast-paced, dynamic environment, showing initiative and independence while meeting set objectives.
• Strong self-management and customer service skills, ensuring you can handle multiple projects and partner needs.
• A technical degree is complementary, but your experience and skills are what really count.
• Willingness to travel up to 5-10% of the time.

Purple Perks

• Fully covered medical, dental and vision – for employee and eligible dependents!
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Paid Parental Leave
• 401(k) with company-match and Flexible Spending Accounts
• Employee Stock Purchase Program
• Free Lunch 2x per week at Collaboration Hubs
• On-site gym access at select Collaboration Hubs
• Wellness rewards
• FuN -raising opportunities as part of our giving program
• N- ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites —a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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