Plant Manager

Master Builders Solutions Canada; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading technology solutions firm in Canada is seeking an RPA Operations Analyst to manage the provisioning of Virtual Machines and implement RPA solutions. This hybrid role requires 6-8 years of relevant experience and strong technical skills in tools like SCCM and Blue Prism. The candidate will also coordinate with various business teams to ensure compliance with risk standards and conduct incident management practices. This position is ideal for a self-starter with excellent problem-solving abilities and organizational skills.

Qualifications

• 6-8 years of experience in a relevant field.
• Familiarity with Microsoft Windows 10 and IT infrastructure technologies.
• Experience with technology support operations.

Responsibilities

• Coordinate provisioning of Virtual Machines across environments.
• Install and configure applications utilizing SCCM.
• Setup RPA bots in Blue Prism and other platforms.
• Maintain partnerships with line of business process owners.
• Execute Production Support readiness.
• Perform technical triage of breakfix scenarios.
• Manage role entitlement for human and digital workers.
• Liaison with external partners and monitor compliance.

Skills

Ability to translate between business and technology terminology

Strong critical thinking and problem-solving skills

Strong organization, planning and coordination skills

Self-starter working independently

Technology support operations experience

Experience with Incident Management practices

Knowledge of systems testing procedures

Tools

SCCM

Active Directory

Citrix

Blue Prism

MS Power Platform

Job description

RPA Operations Analyst - SCCM, Access Management

Work Type: Hybrid (4 Days Office)

Experience: 6-8 years

Job Description

Coordinate provisioning of Virtual Machines across all environments (Development through Production).

• Install and configure applications and utilities using tools such as SCCM.
• Coordinate technology environment setup, including firewall rules and application requirements.
• Setup all aspects of an RPA bot in Blue Prism, UI Path, MS Power Platform including schedules, environment variables, and credentials.
• Establish and maintain partnership with multiple AMCB line of business process owners, Canadian business support teams, and Technology teams in support of AMCB.
• Execute Production Support readiness from HyperCare through turnover to BAU support team.
• Perform basic technical triage of identified breakfix scenarios through resolution, including data gathering, in-depth analysis, and documentation of scenarios and fixes in a structured knowledgebase.
• Submit access requests for human and digital workers.
• Analyze existing access roles to determine applicability for new access needs based on least privileged roles.
• Role entitlement management for human and digital workers.
• Liaison with external partners including cross-border resources.
• Oversight of adherence to Risk & Controls Framework, ensure compliance and monitoring.
• Ensure adherence to Technology Risk and Information Security Standards.

Required Skills

• Ability to “translate” between business and technology terminology.
• Strong critical thinking and problem-solving skills.
• Strong organization, planning and coordination skills with some leadership acumen.
• Self-starter that can work independently with minimal supervision.
• Technology support operations experience, including Microsoft Windows 10 and familiarity with underlying infrastructure technologies (Active Directory, SCCM, Citrix).
• Experience with Incident Management practices and procedures.
• Knowledge of systems testing procedures and practices.

Preferred Skills

• Technology support operations experience, including Microsoft Windows 10 and familiarity with underlying infrastructure technologies (Active Directory, SCCM, Citrix).
• Related business operations interactions.
• Experience with Incident Management practices and procedures.
• Knowledge of systems testing procedures and practices.