Pharmacy Assistant

Shoppers Drug Mart; Red Deer; On-site; CAD 40,000 - 50,000; Full time

Job summary

A major pharmacy retailer in Red Deer is seeking a Pharmacy Assistant to provide exceptional customer service and assist with prescription dispensing. The ideal candidate will have a high school diploma, strong organizational skills, and previous pharmacy experience. Responsibilities include greeting customers, processing prescriptions, and ensuring adherence to pharmacy standards. This role offers an opportunity to work in a diverse environment committed to community health.

Qualifications

• Effective organizational skills and ability to multi-task.
• Strong attention to detail and problem-solving skills.
• Previous pharmacy experience preferred.

Responsibilities

• Provide customer service and assist with prescription information.
• Receive and process new and repeat prescription orders.
• Assist pharmacist in coordinating call backs.

Skills

Organizational skills

Attention to detail

Problem-solving skills

Ability to multi-task

Education

High School Diploma

Diploma from a Pharmacy Assistant credited course

Job description

Overview

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

Duties & Responsibilities

• Customer Service
• Greet customer promptly and gather prescription information according to Standards
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to all confidentiality and privacy requirements

Administration

• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception, of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow

• Assist in prescription preparation to company's standards and professional services
• Data entry for new prescriptions, and managing refill request processing
• Select medications to fill prescriptions according to Pharmacy Standards of Practice
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills & Qualifications

• High School Diploma
• Diploma from a Pharmacy Assistant credited course preferred
• Previous Pharmacy Experience preferred
• Effective organizational skills, ability to multi task
• Problem Solving Skills
• Strong attention to detail

Accommodation is available upon request for applicants and colleagues with disabilities. We strive to reflect Canada’s evolving diversity in the products we sell, the people we hire, and the culture we create in our stores. Compliance with laws is part of our Code of Conduct.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.