Pet Care Experience Lead — Retail Supervisor

PetSmart Store Support Group, Inc.; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major pet retail company located in Kelowna, Canada, seeks a Retail Customer Service Supervisor to enhance the pet parent experience. This role involves overseeing associate development, managing customer interactions, and ensuring compliance with store standards. Applicants must have at least 2 years of retail experience, preferably in leadership. Enjoy benefits like health coverage, paid time off, and a supportive work environment. Join us in making a meaningful impact in the lives of pets and their families.

Benefits

Paid Weekly

Health & Wellness Benefits

Group Registered Retirement Plan (RRSP)

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, with flexible scheduling.
• Proficiency in computer applications required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Facilitate the associate experience and support development.
• Handle pet parent inquiries and promote store events.
• Ensure store standards and compliance with policies.
• Maintain a safe environment for associates and pets.

Skills

Retail experience

Leadership

Strong communication skills

Organizational skills

Ability to work under pressure

Job description

A major pet retail company located in Kelowna, Canada, seeks a Retail Customer Service Supervisor to enhance the pet parent experience. This role involves overseeing associate development, managing customer interactions, and ensuring compliance with store standards. Applicants must have at least 2 years of retail experience, preferably in leadership. Enjoy benefits like health coverage, paid time off, and a supportive work environment. Join us in making a meaningful impact in the lives of pets and their families.