Pet Care Experience Lead — Retail Supervisor

PetSmart Store Support Group, Inc.; Georgetown; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pet retail company is looking for a Retail Customer Service Supervisor in Georgetown, Kings County, Canada. The ideal candidate will have strong customer service skills and at least two years of retail experience. This role requires leading associates, ensuring a positive shopping experience for pet parents, and adhering to company policies. Join us to make a meaningful impact every day while developing your career. Benefits include health and wellness offerings, paid time off, and career pathing opportunities.

Benefits

Health & Wellness Benefits

Group Registered Retirement Plan

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and outcomes.
• Delegates and validates completion of daily tasks.
• Ensures compliance to company policies and procedures.

Skills

Retail experience

Leadership

Customer service

Communication

Organizational skills

Job description

A leading pet retail company is looking for a Retail Customer Service Supervisor in Georgetown, Kings County, Canada. The ideal candidate will have strong customer service skills and at least two years of retail experience. This role requires leading associates, ensuring a positive shopping experience for pet parents, and adhering to company policies. Join us to make a meaningful impact every day while developing your career. Benefits include health and wellness offerings, paid time off, and career pathing opportunities.