Personal Computer Support Analyst

City of Windsor; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government in Windsor is looking for a dedicated Personal Computer Support Analyst to provide efficient IT support. This role involves managing desktop computing environments, troubleshooting issues for end-users, and supporting hardware and software installations across various locations. Candidates should have a diploma in Computer Science or Business Administration and possess strong problem-solving and customer service skills. This full-time position offers a competitive salary and an opportunity to contribute to community service.

Qualifications

• 3+ years experience in IT supporting end users and computers.
• Must hold a valid Class ‘G’ Driver’s Licence.
• Previous experience in helpdesk or customer service is a plus.

Responsibilities

• Support desktop computing across multiple locations.
• Install and update operating systems and PC hardware.
• Troubleshoot and assist on the Help Desk.

Skills

Customer service skills

Problem solving

Multi-tasking

Education

Community College Diploma or University Degree in Computer Science or Business Administration

Job description

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state‑of‑the‑art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title: Personal Computer Support Analyst

Job Posting Number: 2026-0007

Posting Type: Internal & External

Posting Period: Friday, January 9, 2026 at 8:30 a.m. to Thursday, January 15, 2026 at 4:30 p.m.

Department: Information Technology

Union: C.U.P.E. Local 543

Position Status: Regular Full-Time, Temporary Full-Time

Job Code: 543079

Grade/Class: 0.17

Number of Positions: 3

Rate of Pay: $37.48 - $44.12 per hour

Hours of Work per Week: 37.5 hours

Shift Work Required: No

Duties and Responsibilities

Reporting to the Supervisor, Service Desk, this position:

• Will support the desktop computing environment across multiple locations.
• Coordinates, lifts, carries, and installs personal computers including setting up and updating operating systems.
• Installs, updates, and supports hardware and software on personal computers designated for use within the Corporation.
• Configures hardware and software; telephone support.
• Works on technology projects and initiatives.
• Develops and implements technical solutions.
• Troubleshoots standard and complex issues.
• Documents technical and procedural information.
• Travels to various area offices throughout the City.
• Assists on the Help Desk to answer user inquiries on a rotational basis.
• Required to be on call on a rotating schedule basis.
• Recommends the purchase of hardware and software.
• Develops and maintains an inventory of all personal computers, peripherals and software installed throughout the Corporation.
• Works as a member of a team on large projects; implementing network solutions; conducting end‑user training; developing documentation for end‑users.
• Maintains amiable relations with the public, user departments and fellow staff; embracing and learning new technologies.
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.
• Will perform other related duties as required.

Qualifications

• Must have a three (3) year Community College Diploma or University Degree in Computer Science or Business Administration or Ontario Ministry of Education equivalencies.
• Must have over three (3) years of work experience in an Information Technology position supporting end users, computers, hardware, peripherals, applications telecommunications and networking in a business environment.
• Must hold and maintain a current valid and lawful Class ‘G’ Driver’s Licence in accordance with the Highway Traffic Act, for the purposes of operating a City of Windsor vehicle and provide a driver’s abstract as a condition of employment.
• Must have exceptional customer service skills.
• Must have strong problem solving and problem management skills.
• Must be able to effectively prioritize competing and changing issues in a large corporate environment.
• Must be able to effectively manage multiple technical initiatives independently and as a part of a team.
• Previous experience in a helpdesk or customer service environment, dealing with end users, and developing and conducting computer training courses will be considered an asset.
• Must complete a post‑offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job.

Physical Demands

• The physical demands analysis associated with this job indicates a medium level of work.

NOTE

• Only those applicants selected for an interview will be acknowledged.
• We offer a smoke‑free office environment.
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.