People-Driven Field Service Manager

Williams Machinery; Surrey; On-site; CAD 100,000 - 120,000; Full time

Job summary

A reputable machinery service provider in Surrey seeks a skilled individual to lead its Service Department. This role is perfect for a people-focused problem solver with 3-5 years of supervisory experience and a passion for customer service. Responsibilities include mentoring a team, managing service operations, and communicating directly with customers. The company offers a competitive salary, a flexible schedule, and opportunities for professional growth in a stable work environment.

Benefits

Competitive salary

Company vehicle provided

Comprehensive benefits package

Employee Assistance Program

RRSP matching

Paid vacation

Employee recognition programs

Professional growth opportunities

Flexible Monday–Friday schedule

Qualifications

• 3-5 years in a supervisory or service management role is essential.
• Strong diagnostic skills in LPG, diesel, hydraulics, and electrics.
• Valid driver’s license with a clean driving record required.

Responsibilities

• Lead and mentor a team of service technicians to enhance productivity.
• Manage billing, warranty processes, and service operations to reach targets.
• Maintain budgets and ensure a safe, clean work environment.

Skills

Supervisory skills

Heavy Duty mechanics

Customer service

Problem-solving

Team development

Education

Journeyman/Red Seal certification

Tools

Diagnostic tools for LPG, diesel, hydraulics

Job description

A reputable machinery service provider in Surrey seeks a skilled individual to lead its Service Department. This role is perfect for a people-focused problem solver with 3-5 years of supervisory experience and a passion for customer service. Responsibilities include mentoring a team, managing service operations, and communicating directly with customers. The company offers a competitive salary, a flexible schedule, and opportunities for professional growth in a stable work environment.