PCS Clinical Specialist - Upper Limb (Canada)

Ottobock; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leader in prosthetic solutions is looking for a highly motivated Clinical Specialist for Upper Limb prosthetics. This remote role requires OPC certification and at least 3-5 years of clinical experience, alongside extensive domestic travel. Responsibilities include client education, collaboration on training, and technical support. The ideal candidate is adaptable, possesses excellent communication skills, and is proficient in advanced prosthetic technology.

Qualifications

• Must have OPC certification and experience in prosthetics.
• Valid driver's license and passport required.

Responsibilities

• Assist customers in clinical settings and educate patients.
• Develop technical knowledge of Ottobock's prosthetic portfolio.
• Support customers via phone or MS Teams.
• Collaborate with Education Team for training delivery.
• Provide internal education for support departments.
• Act as liaison between customers and various departments.
• Create professional documents for Ottobock products.
• Travel extensively across Canada (60%) for customer assistance.

Skills

Confident in working with advanced prosthetic technology and complex fittings

Adaptable skill set

Superior verbal & written communication skills

Experience with public speaking

Outstanding project management skills

Ability to work independently

Capacity to manage multiple projects

Demonstrate problem-solving skills

Proficient with MS Office and virtual platforms

Education

OPC Certified Prosthetist or Prosthetist/Orthotist

3-5 years practical clinical experience in prosthetics

Job description

PCS Clinical Specialist - Upper Limb (Canada)

Location: ON, CA Quebec, CA

Contract Type: regular

Scope of employment: full-time

Summary Statement

Otto Bock Health Care is a leading global supplier of Prosthetics and Orthotic products for people with disabilities. Our vision is to help people maintain or regain their freedom of movement. We work towards this aim by providing outstanding innovation and technology leadership, a large range of services and the global presence of our sales and service network.

The Professional and Clinical Services Team (PCS) Canada is seeking a highly motivated OPC Certified Prosthetist for the role of Clinical Specialist, Prosthetics – Upper Limb. This role may also support the lower limb team when required.

This is a Canada remote position that requires extensive travel across Canada.

Role Summary:

The purpose of this position is to provide clinical and technical expertise, education, and product training to internal and external customers to grow the prosthetic business unit. The Clinical Specialist is one of few employees here at Ottobock that is a Certified Prosthetist.

Duties & Responsibilities

• Assist customers (both virtually and onsite) in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our prosthetic products and fitting techniques.
• Develop broad-based technical and clinical knowledge & experience with our Ottobock prosthetic portfolio to educate our customers on fitting indications and procedures.
• Support customers via phone or MS Teams with product troubleshooting measures.
• Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, Provincial trainings at remote locations, as well as technical presentations and workshops at various professional association meetings.
• Provide internal education and clinical expertise for our Technical Support and Customer Service Departments
• Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments.
• Provide technical support to our custom fabrication department as needed
• Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.
• 60% domestic travel as required

Qualifications

Required skills:

• Confident in working with advanced prosthetic technology and complex fittings
• Adaptable skill set to accommodate a diverse range of clinical training in varying environments
• Superior verbal & written communication skills to interact with the team, external customers, and patients
• Experience with public speaking as an instructor or trainer
• Outstanding project management and organizational skills
• Ability to work independently and show initiative to develop projects to answer future needs
• Capacity to manage and prioritize multiple projects and/or deadlines
• Demonstrate abstract problem-solving and critical thinking skills
• Proficient with MS Office and multiple virtual platforms

Education, experience & licensing requirements:

• OPC Certified Prosthetist or Prosthetist/Orthotist
• A minimum of 3-5 years practical clinical experience in prosthetics would be preferable.
• Valid driver's license and passport will be required

Physical demands & working conditions:

• 60% domestic travel (+ potential international travel for internal training)
• Prolonged periods sitting at a desk and working on a computer
• Must be able to occasionally lift and/or move up to 50 pounds

Ottobock Health Care is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors.

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation.