PC Technician - Bilingual

Manitoulin Transport; Pointe-Claire; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transportation company in Pointe-Claire is seeking a Bilingual Technical Support Specialist. This role involves resolving daily technical issues, providing support for Microsoft and custom applications, and assisting with network setups. Candidates should have a college diploma and 2-3 years of related experience. The position offers competitive wages, a comprehensive benefits program, and opportunities for growth. Flexible hours may be required.

Benefits

Competitive wages

Comprehensive Benefits Program

Profit-Sharing Opportunities

Opportunities for Growth and Advancement

Qualifications

• Completion of a college diploma and minimum of 2-3 years related experience.
• Experience with the setup and maintenance of network PCs, laptops, and printers.
• Ability to fully troubleshoot and support Microsoft Windows and Mac users.

Responsibilities

• Resolve daily technical issues reported by end users.
• Troubleshoot problems with laptops, desktops, and other equipment.
• Provide technical support for Microsoft Windows operating systems.
• Create how-to documentation to assist users.

Skills

Bilingual (French and English)

Technological troubleshooting

Technical support for Microsoft systems

Ability to make how-to documentation

Education

College diploma

Tools

Microsoft Windows

Mac systems

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

• Bilingual - Must be fluent in both French and English
• Resolve the daily technical issues reported by end users in the company
• Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
• Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
• Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
• Provide training on new and existing applications as required
• Working with the Infrastructure group when required
• Create how-to documentation to assist people with various computer tasks
• Assist with or lead team initiatives
• Physically install and deploy new equipment as required
• Be available for flexible hours when required
• On occasion may be required to work on-call
• Maintain asset and system records
• Other duties as assigned

Qualifications

• Completion of a college diploma and minimum of 2 - 3 years related experience
• Experience with the setup and maintenance of network PCs, laptops and printers
• Ability to fully troubleshoot and support Microsoft Windows and Mac users.

Additional Information

What do we offer you?

• Competitive wages
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Rewarding Careers
• Opportunities for Growth and Advancement