Payroll Consultant

ADP; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Halifax is looking for a Payroll Consultant to provide exceptional client support and expertise in payroll management. In this role, you will respond to client inquiries, ensure service excellence, and help clients utilize the firm's business solutions effectively. The ideal candidate will have at least 3 years of payroll experience, strong communication skills, and a knowledge of ADP's systems. Join us to make a meaningful impact and enjoy continuous learning opportunities.

Benefits

Training and development opportunities

Tuition reimbursement program

Flexibility in work-life integration

Support for mental health and well-being

Qualifications

• Minimum 3 years of experience in Payroll.
• ADP Product knowledge in WFN required.

Responsibilities

• Provide support to internal and external clients.
• Upgrade knowledge and skill base continuously.
• Respond to and resolve all incoming calls and emails.
• Ensure timely follow-up on assigned cases.
• Deliver the highest level of client service.

Skills

Knowledge of CCI (Autopay)

Experience with TLM/EZLM

Strong MS Office Skills (Word/Excel)

Excellent client service and communication skills

Ability to work between 8 a.m. – 8 p.m. EST

Job description

ADP is hiring a Payroll Consultant

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Payroll Consultant, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. You’ll be partnering with associates inside ADP or outside with our clients. You’ll work across all HR disciplines - management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.

Every day, you’ll respond professionally and timely to clients regarding the use of WFN (Payroll, Time & Attendance, HRB modules). You’ll complete complex projects for clients, such as calculation updates, special reports, and company set‑up or troubleshooting activities.

To thrive in this role, you must be comfortable working with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

What you can expect on a typical day:

• You are the go‑to team. You’ll provide support to our internal and external clients, including instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.
• Develop knowledge. You’ll continually upgrade your knowledge and skill base through a wide variety of available resources to ensure familiarity with appropriate statutory laws or legislative rulings that impact clients and learn future products and new tools as they are deployed.
• Problem‑solver. You’ll respond to and resolve all incoming telephone calls and/or email inquiries from clients, delivering the highest level of client service within expected timelines. You’ll leverage resources to research and respond to client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, payroll tax questions and statutory and regulatory changes.
• Exceed expectations. You’ll ensure proper, timely follow‑up on assigned cases to ensure service level agreements and seamless client experience. You’ll build trust in ADP as a service provider. You’ll proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
• Service with a smile. You’ll respond to and resolve all incoming telephone calls and email inquiries from clients, delivering the highest level of client service within expected timelines.

TO SUCCEED IN THIS ROLE: Requirements

• Knowledge of CCI (Autopay)
• Experience with TLM/EZLM
• Minimum 3 years of experience in Payroll
• ADP Product knowledge in WFN
• Strong MS Office Skills (Word/Excel)
• Excellent client service and communication skills (both verbal and written)
• Ability to work anywhere from 8 a.m. – 8 p.m. EST.

Bonus points for these: Preferred Qualifications

• Ability to collaborate & work effectively within cross‑functional teams.
• Ability to multitask, probe, analyze, and problem‑solve.
• Detail‑oriented and ability to follow through.
• Ability to work independently, be resourceful and be a strong team player.
• Strong organization, time management and prioritizing skills.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well‑being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem‑solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca