Patient Experience Coordinator

Focus Community Development Corporation; Wasaga Beach; On-site; CAD 30,000 - 60,000; Part time

Job summary

A wellness clinic in Wasaga Beach is seeking a Patient Experience Coordinator to manage front desk activities and provide hands-on support to patients. The role combines scheduling, billing, and assisting patients during their visits. Ideal candidates have strong communication skills and prior healthcare experience. Starting wage is $18–20/hour, with benefits after a probation period.

Benefits

Health Care Spending Account after 3 months

Qualifications

• Friendly and professional demeanor when interacting with patients.
• Ability to provide hands-on support comfortably.
• Detail-oriented and organized.

Responsibilities

• Schedule patient appointments and manage paperwork.
• Assist patients and coordinate with therapists.
• Perform light cleaning and maintain clinic operations.

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Multitasking ability

Education

High school diploma or equivalent

Job description

Overview

Body ’n Balance Physio & Wellness Clinic – Wasaga Beach celebrates 20 years of exceptional care, a supportive clinic culture, and a true “one team, one dream” approach. We’re growing our team and are looking for a Patient Experience Coordinator to help keep our clinic running smoothly.

What You’ll Do

This role blends front desk administration with hands-on support for patients and therapists. You’ll be part of a close-knit team that makes every patient’s experience positive from start to finish.

Responsibilities

• Administrative tasks:
  • Scheduling patient appointments
  • Processing billing and payments
  • Managing insurance submissions and paperwork
  • Filing, scanning, and maintaining accurate records
  • Answering phones and emails
• Support/assistant tasks:
  • Greeting and assisting patients to ensure a positive experience
  • Coordinating with therapists for smooth patient care
  • Setting up and cleaning treatment equipment
  • Assisting patients with simple exercises, mobility, or use of assistive devices (crutches, walkers, etc.)
  • Providing hands-on support to patients as part of their care (must be comfortable with direct interaction)
  • Supporting therapists with modalities (heat/cold packs, TENS, etc.) when appropriate
  • Light cleaning duties (laundry, sanitizing, tidying clinic areas)
  • Helping with day-to-day clinic operations as needed

About You

We’re looking for someone who is:

• Friendly, professional, and comfortable interacting with patients
• Confident and comfortable providing hands-on support when needed
• Organized and detail-oriented
• Able to multitask and adapt in a busy clinic environment
• Comfortable with computers and Microsoft Office (knowledge of scheduling or medical software is a plus)
• A team player who’s willing to roll up their sleeves and pitch in where needed

At Body ’n Balance, we value teamwork, reliability, honesty, and a genuine passion for helping people. Our ideal candidate brings empathy, professionalism, and a positive attitude to both patients and colleagues — treating everyone like family and going above and beyond to create exceptional experiences.

Requirements

• High school diploma or equivalent
• Previous customer service or healthcare experience is an asset
• Strong communication and organizational skills
• Comfortable using computers and learning new systems
• Physical ability to handle cleaning, laundry, and assisting patients as needed

Schedule & Hours

• Clinic is open Monday to Friday
• Shift: 2:00 p.m. to close — typically 7:00 p.m. (6:00 p.m. on Fridays), with occasional later finishes if a patient needs to be accommodated

Compensation & Benefits

• Starting wage: $18–20/hour, based on experience
• After a 3-month probation period, you’ll be eligible for our Health Care Spending Account (HCSA) plan

Location

• This position is based at our Wasaga Beach clinic

Start Date

• We’re aiming for a start date in late October to early November

Why Join Us

At Body ’n Balance, we’ve proudly cared for our community for 20 years, and we’re just getting started. You’ll be part of a supportive, positive team where your contributions are valued and every role matters in creating the best possible patient experience.