Patient Care Coordinator

Professional Physical Therapy; Greenvale; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare provider in Greenvale, Canada, is looking for a Patient Care Coordinator to ensure exceptional customer service and positive patient experiences. Responsibilities include greeting patients, handling phone calls, scheduling appointments, and managing patient records. Ideal candidates should have customer service experience, strong communication skills, and proficiency in computer software. This position offers a competitive hourly wage and various benefits.

Benefits

Monthly performance bonus

Medical, dental, vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Qualifications

• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients and ensure exceptional customer service.
• Answer phones and schedule patient appointments.
• Complete new patient registration and data entry.

Skills

Customer service

Communication

Attention to detail

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Overview

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

$18 - $21 per hour

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Benefits

• Monthly performance bonus
• Medical, dental, vision insurance
• Life insurance
• 401k
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)