Pathology IT Technician

NHS; New Brunswick; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Canada is looking for a Pathology IT Technician to provide IT support for Pathology systems across the SHYPS Network. The ideal candidate should have at least one year of experience in a customer-facing IT role, strong problem-solving skills, and experience with ITIL Service Management. This position offers a competitive benefits package including holidays and support resources. If interested, please apply early as the closing date is February 11, 2026.

Benefits

Access to the NHS Pension Scheme

27 days holiday rising to 33 days

Variety of paid and unpaid leave

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts on various services

Qualifications

• At least one year's experience of working with IT in a customer orientated service.
• At least one year's experience of providing support for desktop environment.
• Experience with Data Quality.

Responsibilities

• Provide IT support for all Pathology systems and staff across the SHYPS Network.
• Logically analyse, prioritise, and record Laboratory IT issues.
• Offer training and assistance to users on Laboratory IT systems.

Skills

Complex problem solving

Writing and developing documentation

Education

Knowledge of Call Logging systems or similar

Knowledge of ITIL Service Management

Job description

Overview

York and Scarborough Teaching Hospitals NHS Foundation Trust

Pathology IT Technician

The closing date is 11 February 2026

We are recruiting for an exciting role in the fast paced Pathology IT department. Having just gone live with a single LIMS joining 4 pathology laboratories, 2 acute trusts and all our GP partners, we are now embarking on an ambitious period of upgrading our digital capabilities. This includes implementing Digital Histopathology, upgrading our GP order-comms, kitting out a new Lab and supporting the implementation of new EPR systems at both our Acute Trusts.

Whilst we embrace digital technology and AI as much as we can, we want to hear from you, please do not use AI tools to complete your application.

Main duties of the job

The post holder will work as part of the Pathology Information and Systems team providing IT support for all Pathology systems and staff across the SHYPS Network.

They will be responsible for logically and systematically analysing, prioritising, and accurately and concisely recording Laboratory IT issues raised by users. Wherever possible the post holder will resolve complex technical issues immediately or escalate the issue to the appropriate second line support within the team, ensuring that all issues are dealt with within the agreed time constraints of relevant Service Level Agreements.

The post holder will offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems.

The post holder will offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software and referred problems ensuring their resolution within agreed Service Level Agreements.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:[e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Education, Qualifications and Training

• Knowledge of Call Logging systems or similar
• Knowledge of ITIL Service Management

Experience and Knowledge

• At least one year's experience of working with IT in a customer orientated service
• At least one year's experience of providing support for desktop environment
• Experience with Data Quality

Skills and Attributes

• Demonstrable experience in complex problem solving
• Experience of writing and developing effective documentation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust